P-2302HW/HWL-P1 Series User’s Guide

Figure 160 Java (Sun)

23.5 Telephone Problems

Table 131 Troubleshooting Telephone

PROBLEM

CORRECTIVE ACTION

 

 

The telephone port

Check the telephone connections and telephone wire.

won’t work or the

Make sure you have the VoIP SIP Settings screen properly configured.

telephone lacks a

 

dial tone.

 

 

 

I can access the

Make sure you have the VoIP SIP Settings screen properly configured.

Internet, but

One of the PHONE lights should come on. Make sure that your telephone is

cannot make VoIP

connected to the corresponding PHONE port.

calls.

You can also check the VoIP status in the Status screen.

 

 

If the VoIP settings are correct, use speed dial to make peer-to-peer calls. If you

 

cannot make a call using speed dial, there may be something wrong with the SIP

 

server, contact your VoIP service provider.

I cannot call from

You cannot call the SIP number of the SIP account that you are using to make a

one of the ZyXEL

call. The ZyXEL Device generates a busy tone and does not attempt to establish

Device’s phone

a call if the SIP number you dial matches the outgoing SIP number of the phone

ports to the other

port you are using.

phone port.

For example, if you set Phone 1 to use SIP account 1 and set Phone 2 to use

 

SIP account 2, then you can use Phone 1 to call to SIP account 2's SIP number

 

or Phone 2 to call to SIP account 1's SIP number.

Chapter 23 Troubleshooting

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