P-2302HW/HWL-P1 Series User’s Guide

 

Table 130 Troubleshooting Accessing Your Device

 

 

 

 

 

PROBLEM

CORRECTIVE ACTION

 

 

 

 

 

 

I cannot

Make sure that there is not a telnet session running.

 

 

access the

Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to

 

 

web

 

 

the instructions on checking your WAN connection.

 

 

configurator.

 

 

Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for

 

 

 

 

 

 

instructions on checking your LAN connection.

 

 

 

Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet

 

 

 

for LAN access.

 

 

 

If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the

 

 

 

URL.

 

 

 

See the following section to check that pop-up windows, JavaScripts and Java

 

 

 

permissions are allowed.

 

 

 

You may also need to clear your Internet browser’s cache.

 

 

 

In Internet Explorer, click Tools and then Internet Options to open the Internet

 

 

 

Options screen.

 

 

 

In the General tab, click Delete Files. In the pop-up window, select the Delete all

 

 

 

offline content check box and click OK. Click OK in the Internet Options screen to

 

 

 

close it.

 

 

 

If you disconnect your computer from one device and connect it to another device that

 

 

 

has the same IP address, your computer’s ARP (Address Resolution Protocol) table

 

 

 

may contain an entry that maps the management IP address to the previous device’s

 

 

 

MAC address).

 

 

 

In Windows, use arp -dat the command prompt to delete all entries in your computer’s

 

 

 

ARP table.

 

 

I cannot

Refer to Chapter 19 on page 229 for scenarios when remote management may not be

 

 

remotely

possible.

 

 

manage the

 

 

 

Use the ZyXEL Device’s WAN IP address when configuring from the WAN.

 

 

ZyXEL Device

 

 

from the LAN

Use the ZyXEL Device’s LAN IP address when configuring from the LAN.

 

 

or WAN.

 

 

23.4.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

•Java permissions (enabled by default).

Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary.

23.4.1.1 Internet Explorer Pop-up Blockers

You may have to disable pop-up blocking to log into your device.

Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or allow pop-up blocking and create an exception for your device’s IP address.

Chapter 23 Troubleshooting

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