GE wcvh4800k Before you call for service…, Back in place, Not spinning Drain hose is kinked or

49-90369-2_ENv01:49-90340 ENv05 8/2/2011 7:37 PM Page 19

Before you call for service… GEAppliances.com

Troubleshooting Tips

Save time and money! review the charts on the following pages first and you may not need to call for service.

Problem	Possible Cause	What To Do
Not spinning or agitating	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose siphoning; drain hose	• Ensure there is an air gap between hose and drain.
	pushed too far down in the drain
	Washer pump filter may	• Clean Pump Filter – Open the pump access door (use a coin)
	be clogged	and remove the pump filter by turning it counterclockwise and
		pulling out. Clean the filter, removing all loose debris, and put filter
		back in place.
	Load is out of balance	• Redistribute clothes and run Drain & Spin or Rinse & Spin.
		• Increase load size if washing small load containing heavy
		and light items.
Leaking water	Door gasket is damaged	• Check to see if gasket is seated and not torn. Objects
		left in pockets may cause damage to the washer (nails,
		screws, pens, pencils).
	Door gasket not damaged	• Water may drip from the door when the door is opened.
		This is a normal operation.
	Check back left of washer	• If this area is wet, you have oversudsing condition.
	for water	Use less detergent.
	Fill hoses or drain hose is	• Make sure hose connections are tight at washer and
	improperly connected	faucets and make sure end of drain hose is correctly
		inserted in and secured to drain facility.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
Not draining	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose siphoning; drain hose	• Ensure there is an air gap between hose and drain.
	pushed too far down in the drain
	Washer pump filter may	• Clean Pump Filter – Open the pump access door (use a coin)
	be clogged	and remove the pump filter by turning it counterclockwise and
		pulling out. Clean the filter, removing all loose debris, and put filter
		back in place.
Not spinning	Drain hose is kinked or	• Straighten drain hose and make sure washer is not sitting on it.
	improperly connected
	Household drain may	• Check household plumbing. You may need to call a plumber.
	be clogged
	Drain hose siphoning; drain hose	• Ensure there is an air gap between hose and drain.
	pushed too far down in the drain
	Washer pump filter may	• Clean Pump Filter – Open the pump access door (use a coin)
	be clogged	and remove the pump filter by turning it counterclockwise and
		pulling out. Clean the filter, removing all loose debris, and put filter
		back in place.
	Load is out of balance	• Redistribute clothes and run Drain & Spin or Rinse & Spin.
		• Increase load size if washing small load containing heavy
		and light items.
	Motor is overheated	• Washer motor will stop if it becomes overheated. It will
		automatically restart after a cool-down period of up to
		2 hours (if washer has not been manually turned off).
	Door is open	• Make sure door is closed.
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