Problem solving, Problem Possible Solution

Problem solving

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i600/i700 Series Scanners.

Scanner does not power on	Make sure that:
	• the power cord is plugged securely into the receptacle in the back of
	the scanner.
	• the wall outlet is not defective (call a licensed electrician).
	• the power switch is on.

Scanner is not being recognized by the	Make sure that:
Scan Validation Tool	• when the software was installed, it was installed by someone with
	Administrator privileges.

The scanner will not scan/feed	Make sure that:
documents	• the power cord is plugged in and the power is on.
	• all doors are completely closed.
	• the scanner is enabled from the host.
	• documents are making contact with the feed module.
	• for documents that require special handling, press the gap release
	lever during feeding.
	• the documents meet specifications for size, weight, etc.
	• if you are feeding small documents, be sure that the documents are
	covering the paper present sensor on the elevator tray.
	• you check the feed module, separation roller, and pre-separation pad
	for signs of wear and replace these parts if necessary.
	• a very dark document on the bottom of a stack, or curled document
	lead edges, can sometimes confuse the paper present sensor. Place a
	white sheet of paper at the bottom of the stack and scan again.

Image quality is poor or has decreased Make sure that:

•the imaging guides are clean. See Chapter 5, Maintenance.

•the scanner has been calibrated. See Chapter 3, “Calibrating the scanner”.

If unsatisfactory image quality persists, call Service.

Calibration has failed	Make sure that:
	• you are using the proper calibration target and it is oriented correctly for
	the type of calibration you are performing. The Image calibration target
	and Ultrasonics calibration target are different.
	• the imaging guides are clean.
	• the transport is clear of obstructions.
	• the sensors are clean.
	If unsatisfactory image quality persists, call Service.

Documents are jamming	Make sure that:
	• the output tray and side guides are adjusted for the length of the
	documents being scanned.
	• all jammed documents have been removed from the transport area.
	• documents meet specifications for size, weight, height or batched
	documents, etc.
	• the sensors are clean.
	• the separation roller, feed module, and pre-separation pad are clean
	and properly installed.
	• the transport rollers are clean.
	• you check feed roller, separation roller and pre-separation pad for signs
	of wear and replace as needed.

6-20	A-61500 May 2010