Cisco Systems MeetingPlace Video Integration manual Viewing the Eventlog

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Contents

C H A P T E R 6	Troubleshooting	6-1
	Viewing the Eventlog 6-1
	Setting the Level of Logging Detail			6-1
	General Troubleshooting Guidelines		6-2
	Problems Configuring and Initiating Cisco MeetingPlace Video Integration 6-2
	Problems Scheduling a Video Conference			6-5
	Problems Joining a Video Conference			6-5
	Problems During a Video Conference		6-7

I N D E X

Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3

	OL-6280-01	iii

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Contents Text Part Number OL-6280-01 Corporate HeadquartersCopyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S About Recording a Video-Conferencing Session Viewing the Eventlog OL-6280-01 Scope AudienceOfficial Name Abbreviation Naming Conventions Used in This GuideOverview of Cisco MeetingPlace Video Integration Cisco MeetingPlace Video Integration Components and Process Cisco MeetingPlace products Additional ReferencesCisco Ipvc products Cisco IOS H.323 GatekeeperCisco VT Advantage Cisco CallManagerOL-6280-01 Overview of Components Cisco MeetingPlace Video Integration Components and ProcessXML Component FunctionsComponent Functions About the Cisco MeetingPlace Video-Conferencing Process Supported Cisco MeetingPlace System ConfigurationsAbout the Minimum Number of Video Ports Scheduled How Video Conferences Are ScheduledHow Video Conferences Start How Video Conference Participants Join Meetings About the Audio Channel How Video Conferences RunAbout the Video Images How Video Conferences End OL-6280-01 Making Sure Component Systems Are Up and Running Before You InstallVerifying your Video-Conferencing License Click the Users tab Creating a Cisco Ipvc MCU User for Cisco MeetingPlaceSetting the Audio Indication Interval Optional Choose MCU Settings BasicsCisco Ipvc Media Processor Cisco MeetingPlace Creating a Service for Cisco MeetingPlaceSoftware Supporting Sccp Setting the Core Service Parameters General Instructions for Setting View Parameters Making Sure that a Conference Password Is Not RequiredCreating Two Separate Views Creating a Single Voice Activated ViewParameter Value Click Add View Use ProcessorCheck the Display all conference views check box Modifying the Translation Table Configuring the Cisco MeetingPlace Audio ServerAbout Setting the Audio Codec Negotiation Priority Configuring Cisco MeetingPlace H.323/SIP IP Gateway Click Site Properties About Installing and Configuring Video EndpointsBalancing in Ad Hoc Video Meetings to No How Load Balancing WorksOptional Configuring Cisco MeetingPlace for Lotus Notes Optional Configuring Cisco MeetingPlace for OutlookConfiguring Cisco CallManager Hide # of Video Callers Field Make Meetings Web OnlyAdding an H.323 Gatekeeper Gathering Configuration ValuesChoose Device Gatekeeper Click Add a New GatekeeperCreating an H.225 Trunk for the Cisco Ipvc MCU Click Reset TrunkConferencing, Gathering Installation Values Installing Cisco MeetingPlace Video IntegrationParameter See Uninstalling Cisco MeetingPlace Video IntegrationOL-6280-01 About Video-Conferencing Access Information Information section About Changing System Configuration SettingsParameter Values Where Specified Changing Settings in Other Components About Managing Video-Conferencing Resources Video conference ports Tab, then Server Configuration, thenVideo conferences Tab, then Scheduling Parameters , then To the Video meetings heading, DefaultVideo meetings heading, Max ports Per meeting fieldAbout Configuring the Number of Video Floater Ports About Configuring Port ParametersTab, then click Server Configuration To Video floater portsAdding Optional Video Floater Ports Optional Configuring the Number of Overbook PortsVariable Example Overbook ports About Managing User Profiles for Video UseAllow Video Scheduling? Yes Restrictions section Endpoint Bandwidth 128KValues Where to Configure About Video-Conferencing Bandwidth Specifying User and Group Profile Information About Video-Conferencing StatisticsStatistic To View This Information Viewing Video-Conferencing StatisticsFinally, click Generate Report Raw Participant Join Leave Info in the panel onOL-6280-01 Meeting Type Video-Conferencing Behavior Supported Meeting TypesSee About Participating in Lecture Style About Scheduling Video Conferences When Video Conferences Can Be ScheduledWho Can Schedule Video Conferences How Users Schedule Video ConferencesAbout Rescheduling Video Conferences About Attending Cisco MeetingPlace Video ConferencesAbout Attending Reservationless Meetings How Users Join a Cisco MeetingPlace Video ConferenceAbout Attending Ad-Hoc Video Conferences About Attending Video Conferences Via Smtp E-mail ClientsAbout Attending Video Conferences By Dialing About Attending Password-Protected Meetings About Modifying the Video Transmission About Participating in Lecture Style Meetings About Recording a Video-Conferencing SessionAbout Entering a Breakout Session About Extending a Video Conference Information for End UsersAbout Leaving a Video Conference About Ending a Video ConferenceViewing the Eventlog Setting the Level of Logging DetailSet the Tracing For This Level of Detail Level ToDetail General Troubleshooting GuidelinesMid Solution Solution Problems Joining a Video Conference Problems Scheduling a Video ConferenceTroubleshooting Problems Joining a Video Conference Progress. Please wait for the call to complete Problems During a Video ConferenceCisco MeetingPlace Video Integration, Troubleshooting Problems During a Video Conference OL-6280-01 D E IN-2 IN-3 IN-4 IN-5 IN-6