Cisco Systems MeetingPlace Video Integration manual Viewing the Eventlog, Set the Tracing, Retail

C H A P T E R 6

Troubleshooting

Troubleshooting topics are divided into the following areas:

•Viewing the Eventlog, page 6-1

•General Troubleshooting Guidelines, page 6-2

•Problems Configuring and Initiating Cisco MeetingPlace Video Integration, page 6-2

•Problems Scheduling a Video Conference, page 6-5

•Problems Joining a Video Conference, page 6-5

•Problems During a Video Conference, page 6-7

Viewing the Eventlog

All Cisco MeetingPlace logging is made to the Gateway SIM eventlog.

To view the event log, right-click the Cisco MeetingPlace icon (the orange door) in the system tray and choose Eventlog.

Setting the Level of Logging Detail

Step 1	In the Windows Control Panel, double-click MeetingPlace Gateways.
Step 2	Click the Video tab.
Step 3	In the Tracing Level field, type a value from the following table. All entries are case-sensitive.
		Set the Tracing
	For This Level of Detail	Level To
	Minimal logging information, including error and	Retail.
	video conference status from	This is the default
	Cisco MeetingPlace Video Integration.
		value.

Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3

OL-6280-01 6-1