Chapter 6 Troubleshooting
Problems Configuring and Initiating Cisco MeetingPlace Video Integration
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to register MPVideo as authorizer.\n");
Solution
•Cisco MeetingPlace Video Integration is unable to register itself as the authorizer on the Cisco IPVC MCU. Check the authorization settings on the Cisco IPVC MCU. See Setting Cisco IPVC MCU Parameters Required to Support Cisco MeetingPlace, page
•Check if another application has previously declared itself as the authorizer on the
Cisco IPVC MCU. If necessary, reboot the Cisco IPVC MCU to disconnect all applications.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to get Video Information from the MCU unit.\n")
Solution Cisco MeetingPlace Video Integration is unable to get video conference view settings, or the current view settings do not fulfill the requirements. Check the previous entry in the eventlog for explanation.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to register MPVideo for Notifications.\n")
Solution
•Wait a few moments to allow Cisco MeetingPlace Video Integration to try again to reinitialize.
•If this error continues to appear, contact your Cisco technical support representative. See the Guide to Cisco Conferencing Documentation and Support.
Problem Error in Eventlog after installing Cisco MeetingPlace Video Integration: Conference
Technology Provider Initialization Failed, MCU Controller initialization failed
Solution Cisco MeetingPlace Video Integration and Cisco MeetingPlace Web Conferencing are not yet ready to establish the connection. Wait a few minutes; Cisco MeetingPlace Video Integration will try again to establish the connection.
Problem Cisco MeetingPlace Video Integration does not seem to be running.
Solution Verify that Cisco MeetingPlace Video Integration is running:
•Check the eventlog. You should see this message: STATUS:
Cisco MeetingPlace Video Integration READY to receive requests from MPAgent.
•From the Cisco MeetingPlace
Problem The Eventlog shows socket failure during Cisco MeetingPlace Video Integration initiation, and Cisco MeetingPlace Video Integration is unable to communicate with the Cisco IPVC MCU.
Solution
•The Cisco MeetingPlace Video Integration may be on a different network domain than the Cisco IPVC MCU and an IP port between the two has not been opened. Open port 3336.
•The Cisco IPVC MCU is down.
Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
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