Cisco Systems MeetingPlace Video Integration manual OL-6280-01

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Chapter 6 Troubleshooting

Problems During a Video Conference

Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3

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Contents Corporate Headquarters Text Part Number OL-6280-01Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S About Recording a Video-Conferencing Session Viewing the Eventlog OL-6280-01 Audience ScopeNaming Conventions Used in This Guide Overview of Cisco MeetingPlace Video IntegrationOfficial Name Abbreviation Cisco MeetingPlace Video Integration Components and Process Cisco Ipvc products Additional ReferencesCisco MeetingPlace products Cisco IOS H.323 GatekeeperCisco CallManager Cisco VT AdvantageOL-6280-01 Cisco MeetingPlace Video Integration Components and Process Overview of ComponentsComponent Functions XMLComponent Functions Supported Cisco MeetingPlace System Configurations About the Cisco MeetingPlace Video-Conferencing ProcessHow Video Conferences Are Scheduled About the Minimum Number of Video Ports ScheduledHow Video Conferences Start How Video Conference Participants Join Meetings How Video Conferences Run About the Video ImagesAbout the Audio Channel How Video Conferences End OL-6280-01 Before You Install Making Sure Component Systems Are Up and RunningVerifying your Video-Conferencing License Creating a Cisco Ipvc MCU User for Cisco MeetingPlace Click the Users tabChoose MCU Settings Basics Setting the Audio Indication Interval OptionalCreating a Service for Cisco MeetingPlace Software SupportingCisco Ipvc Media Processor Cisco MeetingPlace Sccp Setting the Core Service Parameters Making Sure that a Conference Password Is Not Required General Instructions for Setting View ParametersCreating a Single Voice Activated View Parameter ValueCreating Two Separate Views Use Processor Check the Display all conference views check boxClick Add View Configuring the Cisco MeetingPlace Audio Server About Setting the Audio Codec Negotiation PriorityModifying the Translation Table Configuring Cisco MeetingPlace H.323/SIP IP Gateway Balancing in Ad Hoc Video Meetings to No About Installing and Configuring Video EndpointsClick Site Properties How Load Balancing WorksConfiguring Cisco CallManager Optional Configuring Cisco MeetingPlace for OutlookOptional Configuring Cisco MeetingPlace for Lotus Notes Hide # of Video Callers Field Make Meetings Web OnlyChoose Device Gatekeeper Gathering Configuration ValuesAdding an H.323 Gatekeeper Click Add a New GatekeeperClick Reset Trunk Creating an H.225 Trunk for the Cisco Ipvc MCUConferencing, Installing Cisco MeetingPlace Video Integration Gathering Installation ValuesUninstalling Cisco MeetingPlace Video Integration Parameter SeeOL-6280-01 About Video-Conferencing Access Information About Changing System Configuration Settings Parameter Values Where SpecifiedInformation section Changing Settings in Other Components About Managing Video-Conferencing Resources Tab, then Server Configuration, then Video conferencesVideo conference ports Video meetings heading, Max ports To the Video meetings heading, DefaultTab, then Scheduling Parameters , then Per meeting fieldTab, then click Server Configuration About Configuring Port ParametersAbout Configuring the Number of Video Floater Ports To Video floater portsOptional Configuring the Number of Overbook Ports Adding Optional Video Floater PortsVariable Example Allow Video Scheduling? About Managing User Profiles for Video UseOverbook ports Yes Restrictions section Endpoint Bandwidth 128KValues Where to Configure About Video-Conferencing Bandwidth About Video-Conferencing Statistics Specifying User and Group Profile InformationViewing Video-Conferencing Statistics Statistic To View This InformationRaw Participant Join Leave Info in the panel on Finally, click Generate ReportOL-6280-01 Supported Meeting Types Meeting Type Video-Conferencing BehaviorSee About Participating in Lecture Style Who Can Schedule Video Conferences When Video Conferences Can Be ScheduledAbout Scheduling Video Conferences How Users Schedule Video ConferencesAbout Attending Cisco MeetingPlace Video Conferences About Rescheduling Video ConferencesHow Users Join a Cisco MeetingPlace Video Conference About Attending Reservationless MeetingsAbout Attending Video Conferences Via Smtp E-mail Clients About Attending Video Conferences By DialingAbout Attending Ad-Hoc Video Conferences About Attending Password-Protected Meetings About Modifying the Video Transmission About Recording a Video-Conferencing Session About Entering a Breakout SessionAbout Participating in Lecture Style Meetings About Leaving a Video Conference Information for End UsersAbout Extending a Video Conference About Ending a Video ConferenceSet the Tracing Setting the Level of Logging DetailViewing the Eventlog For This Level of Detail Level ToGeneral Troubleshooting Guidelines MidDetail Solution Solution Problems Scheduling a Video Conference Problems Joining a Video ConferenceTroubleshooting Problems Joining a Video Conference Problems During a Video Conference Progress. Please wait for the call to completeCisco MeetingPlace Video Integration, Troubleshooting Problems During a Video Conference OL-6280-01 D E IN-2 IN-3 IN-4 IN-5 IN-6