Cisco Systems MeetingPlace Video Integration General Troubleshooting Guidelines, Mid, Detail

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Chapter 6 Troubleshooting

General Troubleshooting Guidelines

 

Set the Tracing

For This Level of Detail

Level To

 

 

More detailed logging than the Retail setting, less

Mid.

detailed than the Detail setting.

 

 

 

Detailed data for debugging purposes.

Detail.

Set the key for this level only when needed,

 

because this setting quickly fills the log.

 

 

 

Step 4 Click OK. This change may take up to one minute to take effect.

General Troubleshooting Guidelines

The items in this section are general things to check if you are experiencing problems with your system.

Note The Cisco MeetingPlace system and the Cisco IPVC video-conferencing system must each be running successfully in order for Cisco MeetingPlace Video Integration to work. If you have problems, first verify that each of these systems is working correctly, independently of the

Cisco MeetingPlace Video Integration:

Create and attend an audio and web conference in Cisco MeetingPlace.

Create and attend a video conference on the Cisco IPVC MCU. If you have already configured the Cisco IPVC MCU to allow Cisco MeetingPlace to control its resources, you cannot test the independent video-conferencing functionality until you disable the authorization you set in the External conference authorization policy field on the Cisco IPVC MCU.

Check to be sure all components are configured correctly for Cisco MeetingPlace Video Integration, according to the instructions in Chapter 3, “Installing Cisco MeetingPlace Video Integration.”

Check the eventlog for errors and warnings.

Use the gwcptrace CLI command for Cisco MeetingPlace Audio Server to look for items related to the Cisco MeetingPlace Video Integration. These items are identified by MPVidSvc.

Problems Configuring and Initiating

Cisco MeetingPlace Video Integration

Problem Cisco MeetingPlace Video Integration failed to initialize.

Solution Cisco MeetingPlace Video Integration was unable to do at least one of the following, and will continue to attempt to initialize until it is successful or the Cisco MeetingPlace Video Integration service is stopped. Specific error messages for each follow this Problem/Solution list:

Connect to the Cisco IPVC MCU.

Register as authorizer to the Cisco IPVC MCU.

Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3

6-2

OL-6280-01

 

 

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Contents Corporate Headquarters Text Part Number OL-6280-01Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S About Recording a Video-Conferencing Session Viewing the Eventlog OL-6280-01 Audience ScopeOverview of Cisco MeetingPlace Video Integration Naming Conventions Used in This GuideOfficial Name Abbreviation Cisco MeetingPlace Video Integration Components and Process Cisco Ipvc products Additional ReferencesCisco MeetingPlace products Cisco IOS H.323 GatekeeperCisco CallManager Cisco VT AdvantageOL-6280-01 Cisco MeetingPlace Video Integration Components and Process Overview of ComponentsComponent Functions XMLComponent Functions Supported Cisco MeetingPlace System Configurations About the Cisco MeetingPlace Video-Conferencing ProcessHow Video Conferences Are Scheduled About the Minimum Number of Video Ports ScheduledHow Video Conferences Start How Video Conference Participants Join Meetings About the Video Images How Video Conferences RunAbout the Audio Channel How Video Conferences End OL-6280-01 Before You Install Making Sure Component Systems Are Up and RunningVerifying your Video-Conferencing License Creating a Cisco Ipvc MCU User for Cisco MeetingPlace Click the Users tabChoose MCU Settings Basics Setting the Audio Indication Interval OptionalSoftware Supporting Creating a Service for Cisco MeetingPlaceCisco Ipvc Media Processor Cisco MeetingPlace Sccp Setting the Core Service Parameters Making Sure that a Conference Password Is Not Required General Instructions for Setting View ParametersParameter Value Creating a Single Voice Activated ViewCreating Two Separate Views Check the Display all conference views check box Use ProcessorClick Add View About Setting the Audio Codec Negotiation Priority Configuring the Cisco MeetingPlace Audio ServerModifying the Translation Table Configuring Cisco MeetingPlace H.323/SIP IP Gateway Balancing in Ad Hoc Video Meetings to No About Installing and Configuring Video EndpointsClick Site Properties How Load Balancing WorksConfiguring Cisco CallManager Optional Configuring Cisco MeetingPlace for OutlookOptional Configuring Cisco MeetingPlace for Lotus Notes Hide # of Video Callers Field Make Meetings Web OnlyChoose Device Gatekeeper Gathering Configuration ValuesAdding an H.323 Gatekeeper Click Add a New GatekeeperClick Reset Trunk Creating an H.225 Trunk for the Cisco Ipvc MCUConferencing, Installing Cisco MeetingPlace Video Integration Gathering Installation ValuesUninstalling Cisco MeetingPlace Video Integration Parameter SeeOL-6280-01 About Video-Conferencing Access Information Parameter Values Where Specified About Changing System Configuration SettingsInformation section Changing Settings in Other Components About Managing Video-Conferencing Resources Video conferences Tab, then Server Configuration, thenVideo conference ports Video meetings heading, Max ports To the Video meetings heading, DefaultTab, then Scheduling Parameters , then Per meeting fieldTab, then click Server Configuration About Configuring Port ParametersAbout Configuring the Number of Video Floater Ports To Video floater portsOptional Configuring the Number of Overbook Ports Adding Optional Video Floater PortsVariable Example Allow Video Scheduling? About Managing User Profiles for Video UseOverbook ports Yes Restrictions section Endpoint Bandwidth 128KValues Where to Configure About Video-Conferencing Bandwidth About Video-Conferencing Statistics Specifying User and Group Profile InformationViewing Video-Conferencing Statistics Statistic To View This InformationRaw Participant Join Leave Info in the panel on Finally, click Generate ReportOL-6280-01 Supported Meeting Types Meeting Type Video-Conferencing BehaviorSee About Participating in Lecture Style Who Can Schedule Video Conferences When Video Conferences Can Be ScheduledAbout Scheduling Video Conferences How Users Schedule Video ConferencesAbout Attending Cisco MeetingPlace Video Conferences About Rescheduling Video ConferencesHow Users Join a Cisco MeetingPlace Video Conference About Attending Reservationless MeetingsAbout Attending Video Conferences By Dialing About Attending Video Conferences Via Smtp E-mail ClientsAbout Attending Ad-Hoc Video Conferences About Attending Password-Protected Meetings About Modifying the Video Transmission About Entering a Breakout Session About Recording a Video-Conferencing SessionAbout Participating in Lecture Style Meetings About Leaving a Video Conference Information for End UsersAbout Extending a Video Conference About Ending a Video ConferenceSet the Tracing Setting the Level of Logging DetailViewing the Eventlog For This Level of Detail Level ToMid General Troubleshooting GuidelinesDetail Solution Solution Problems Scheduling a Video Conference Problems Joining a Video ConferenceTroubleshooting Problems Joining a Video Conference Problems During a Video Conference Progress. Please wait for the call to completeCisco MeetingPlace Video Integration, Troubleshooting Problems During a Video Conference OL-6280-01 D E IN-2 IN-3 IN-4 IN-5 IN-6