Cisco Systems 78-16845-01 Audit Trail Logging Mechanism Problems, Manager Gets Deregistered, 125

Page 125

Appendix J Troubleshooting

J.10.12 Service Agent Problems

J.10.12.1.3 Manager Gets Deregistered

The Manager is deregistered from RtmProxy after running for a while.

Step 1 Verify that the keepalive script is running. The Manager will automatically get deregistered if no SNMP is done on any of the tables in RtmProxy. To keep the Manager registered with RtmProxy, run the keepalive script in the background, as follows:

#!/bin/sh

Usage="$0 <Agent Ip Address> <Manager IP address>" if [ $# -lt 2 ]

then

echo "Usage :$Usage" exit 1

fi managerRowStatus=.1.3.6.1.4.1.351.120.1.1.1.3 managerPortNumber=.1.3.6.1.4.1.351.120.1.1.1.2 lastseq=.1.3.6.1.4.1.351.120.1.3.0

while true do

sleep 60

CMD="/opt/OV/bin/snmpget -cpublic -p8161 -t3000 -r0 $1 $managerRowStatus.$2 $lastseq" echo $CMD

$CMD done exit 0

Step 2 Verify that IP reachablity the CTM station is not lost of from the station where the Manager is running.

Defect Information—Collect the following information for further analysis:

RtmProxy.log* and snmpd.log*

Possible alternative workaround—Reregister the Manager with RtmProxy.

J.10.12.1.4 Nodal Community Strings Do Not Work

Snmpwalk using the nodal community strings returns an error.

Step 1 Verify that the SNMP request is being issued to port 8161.

Step 2 Verify that the community string is correct.

Defect Information—Collect the following information for further analysis:

RtmProxy.log* and snmpd.log* Possible alternative workaround—None.

J.10.12.2 Audit Trail Logging Mechanism Problems

Audit trail logging provides CTM with the ability to record user activities across different modules in a persistent file. All CTM Java front GUI applications send information about user activities to the Audit Logger server through the CORBA interface. The Audit Logger server then writes the data into the persistent log file.

 

 

Cisco Transport Manager Release 6.0 User Guide

 

 

 

 

 

 

 

78-16845-01

 

 

J-125

 

 

 

 

 

Image 125
Contents Troubleshooting Conditions that Affect CTM Server Performance Server ProblemsCTM Server Does Not Respond Cannot Connect to the CTM Server NE Connection State Is Listed as Unavailable Trap Port Is Unavailable Launching Tables Results in Database ErrorsSnmp Traps Are Not Forwarded from NEs Performance Monitoring Data Is Not Displayed Problems with ONS 15530 and ONS 15540 ConfigurationONS 15501, ONS 15540, or ONS 15530 Is Not Reachable CTC-Based NE Is Not DiscoveredCTC-Based NE Is Not Reachable NE Model Type Appears as Unknown Circuits Are Not DisplayedCircuit State for Monitor Circuits Reads Duplicate ID Getinfo.sh Script Fails Memory Backup, Memory Restore, or Software Download FailsCannot Copy CTC Binary to the CTM Server Database Is Not Available Using the get nestate CommandCannot Log In as Provisioner or Operator Database Timeout OccursAre the CTM Client and the CTM Server Connected? Model Index Is Unknown Cannot Authenticate User Message AppearsAdded a New Software Version to the Wrong NE Cannot Delete an NECTC Fails to Start Cannot Schedule Jobs Cannot Delete a SubnetworkCannot Move an NE Between Subnetworks Bandwidth-Intensive Operations Are Blocked NE Displays Incorrect Configuration Management DataCannot Customize the Network Map Snmptrap How Do I Collect Thread Dumps?Click OK Client Debug Messages How Do I Replace the Alarm Interface Panel?CTM GateWay/TL1 Problems Cisco CRS-1 and Catalyst 6509 Problems CTM Does Not Receive Traps from the Catalyst Cat6509 enable# set snmp trap enable allSyslog CTM Does Not Receive syslog Events from the CatalystCTM Does Not Collect Historical PM Data for the CRS-1 Memory Backup or Restore Fails for the CRS-1 Click NE Service How Do I Configure SSH on the CRS-1? Cannot Delete an Out-of-Service NE from CTMHow Do I Configure Telnet on the CRS-1? How Do I Load a Software Image on the Catalyst 6509? How Do I View the Snmp Configuration on the Catalyst 6509?Output is similar to the following example CTM Cannot Discover an XR 12000 Node Reporting XR 12000 Issues5 XR 12000 PM Collection Issues 4 XR 12000 Alarm and Event Reporting Issues7 XR 12000 NE Explorer Applications Are Disabled 6 XR 12000 BGP and CDP Neighbor Discovery IssuesNo Nodes Are Discovered Discovery Issues at StartupDiscovery Mechanism Node Name Is Incorrect in the Database Output of the switch CLI, selnd, and dbndsNode IP Is Incorrect in the Database Node Alarm Is Shown Incorrectly in the DatabaseCTM State Is Incorrect Reachable Node Is Shown as UnreachableDiscovery Issues at Runtime Collect the output of the switch CLI, selnd, and dbnds Equipment Management Problems Node Mode Remains Ls -ltr *.9 SMCARD01SRM.CF SMCARD01RPM.CF Node Resync Mode IsEMCSnmpFunccProcFuncGenNodeBulkFile1 entering Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Database Table Population Through Traps and Snmp Upload Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems You should see something like the following Figure J-1shows the end-to-end architecture Figure J-1 CTM End-to-End Architecture Basic Issues Topology Discovery Issues Appendix J Troubleshooting CTM CLI All the Cards Under a Node Are Missing Network Element Discovery IssuesCisco Transport Manager Release 6.0 User Guide 78-16845-01 Appendix J Troubleshooting Alarm Processing Basics Figure J-2 Client/Server Architecture for Alarm Components XML Schema for Alarm RulesFigure J-3 Correlated Alarm Rule Diagram Figure J-5 Transient Alarm Rule Diagram Alarm Severity and Object SeverityCisco Transport Manager Release 6.0 User Guide 78-16845-01 Alarm List Shows Alarm that Does Not Exist on Platform Transient Event Has Disappeared Unexpectedly Chassis View Basics Chassis View ProblemsCard Not Displayed in the Chassis View Lines Not Displayed in the Chassis ViewHIST, CBRX, and Cbtx Status Not Updated in MGX Nodes Ethernet Status Not Updated on PXM CardsRPM Card Status Not Updated 10.6.4 DCA/DCB Status Not Displayed on PXM CardsConfiguration Center Framework Configuration Center ManagementLines Not Selectable Wrong Tooltip Is DisplayedChoose Tools Configuration Center from any application Cannot Launch the Configuration CenterAppendix J Troubleshooting Configuration Center Management Element Tab-Internal Frame Does Not Launch Element Management-Drag and Drop Within Configuration CenterCross Application-Configuration Center as Drag Source Appendix J Troubleshooting Configuration Center Management XML Parsing Error Configuration Center-Element ManagementDetails, Create, Delete, and Refresh Buttons Are Not Enabled Snmp No Data ErrorSnmp Set Error Snmp Timeout ErrorObject Not Found In Tree View Error Element Data Inconsistent with Switch Config Server Reports Error Messages Connection Management ProblemsConfiguration Center GUI-Framework Issues Appendix J Troubleshooting Connection Management Problems Appendix J Troubleshooting Connection Management Problems Cross Application-Connection List as Drag Source Configuration Centers Connection Tab Does Not Respond Configuration Center GUI-CM Server-Reported ErrorsDATABASEERRORDatabase error %s Appendix J Troubleshooting Connection Management Problems Cmsvr Errors Cannot Create One-Segment Hybrid Unsupported Service Type-General node-slot-port-version TestConn or TestDelay Failed with Switch Error Cmsvr-Connection Diagnostic IssuesConnection Trace Failures Connection Up/Down/Reroute FailedCmgrd Figure J-6 Connection Management Subsystem High-Level Connection Management Subsystem ArchitectureCmgrd-Sdbroker Errors Related key index entries cmgrd, sdbroker, vpi/vci Appendix J Troubleshooting Connection Management Problems 100 Cmgrd Errors101 102 103 Cmgrd-Switch Errors104 105 106 107 Diagnostics Center Problems108 Diagnostics Center Framework109 Cannot Launch Diagnostics Center110 111 Diagnostics Center Does Not Respond GUI Is Grayed OutDrop Target Displays Incorrect Object or Object Data 112 Diagnostics Center Server-Specific Issues113 XML Parser ErrorSnmpcommtimeout Error While Polling MIB Objects Node Resync Fails Node Sync-Up Status Are Not Shown in the Diagnostics CenterPolling of Real-Time Counters Fails 114115 Some Real-Time Counters Are Not ShownUnable to Start, Stop, or Modify Bert Operations 116 Cannot Perform Connection DiagnosticsUnable to Start/Stop IMA Link Test Patterns PM Collection Issues Performance Management Collection and Parsing ProblemsMiscellaneous Issues or Problems in Diagnostics Center Pmcollector-Generic Troubleshooting118 119 PM Collection Fails for the Node-Log File Shows Snmp failed120 PM Collection Fails for the Node-Log File Shows Ftp failedPM Parsing Issues Statistics Report ProblemsStatsParser-Generic Troubleshooting 121Statistics Report You See FDNs for Other Entities when You Generate a ReportYou Collected Data but You See No Data Available You Generated a Report but Do Not See Data for a Long TimeUtilization Report Value Is Greater than 100% Service Agent ProblemsRtmProxy 123124 Registration with RtmProxy FailedNot Receiving Any Traps Manager Gets Deregistered Audit Trail Logging Mechanism ProblemsNodal Community Strings Do Not Work 125AuditLogger.conf Usage Miscellaneous ProblemsAudit Trail Log File Naming Convention 126Config Change or Provisioning Activity Not Reflected on CTM Nodes Stay in Mode 1 After ColdStart10.13.1 NTS 127128 How To Interpret NTS Log129 Connection Inconsistency Between the Switch and GUIData Inconsistency 130 Each output line is similar to this131 Process ID of the sdbroker will be returned132 Inconsistent Connection StatusInconsistent Connection Secondary Status 133 Incomplete ConnectionsFTP Username and Password Generic TroubleshootingCTM FTP Daemon FTP Daemon Overview135 Cwmftpd-File Not Available On SwitchFTP Sessions in Switch 136 10.13.3.7 421 Session Limit Reached10.13.3.8 499 Session Limit Reached Failed to Acquire Session After All Retries Failed to Acquire a Session with a SwitchGeneral Log Information 137138
Related manuals
Manual 68 pages 52.71 Kb