Cisco Systems 78-16845-01 appendix Configuration Center GUI-CM Server-Reported Errors

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Appendix J Troubleshooting

J.10.8 Connection Management Problems

•Configserver.log file under the /opt/svplus/log directory. Possible alternative workaround—None.

J.10.8.1.8 Cross Application—Connection Tab's Content Pane as Drop Target

The drag-and-drop functionality of a connection object from another application to the Configuration Center's connection tab content pane (a) fails to open an internal frame, (b) fails to recycle the contents of an existing frame to display the newly dropped connection object, or (c) results in the 'Operation Not Supported' message dialog box.

Step 1 Determine if the source and the target application belong to the same instance of the Java virtual machine (VM). CTM framework does not support drag-and-drop functionality across applications belonging to different Java VMs.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information; in particular, any Java-raised exceptions.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•Configserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.8.1.9 Configuration Center's Connection Tab Does Not Respond

The Configuration Center's Connection tab does not respond and the GUI is disabled.

Step 1 Try to reproduce the problem in order to collect additional Java-related data using the Java DOS window.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file under the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file under the /opt/svplus/log directory.

•Configserver.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.8.2 Configuration Center GUI—CM Server-Reported Errors

For connection management, the Configuration Center communicates with the Connection Management (CM) Server process to (a) create, modify, delete, or retrieve connections and (b) create, modify, delete, or retrieve a connection template. The CM Server throws application exceptions if it cannot successfully complete the requested operation. The CM Server exception contains an error message that describes the error condition. The Configuration Center displays the reported error message for further analysis. In

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Contents Troubleshooting Conditions that Affect CTM Server Performance Server ProblemsCTM Server Does Not Respond Cannot Connect to the CTM Server NE Connection State Is Listed as Unavailable Launching Tables Results in Database Errors Snmp Traps Are Not Forwarded from NEsTrap Port Is Unavailable Performance Monitoring Data Is Not Displayed Problems with ONS 15530 and ONS 15540 ConfigurationCTC-Based NE Is Not Discovered CTC-Based NE Is Not ReachableONS 15501, ONS 15540, or ONS 15530 Is Not Reachable Circuits Are Not Displayed Circuit State for Monitor Circuits Reads Duplicate IDNE Model Type Appears as Unknown Memory Backup, Memory Restore, or Software Download Fails Cannot Copy CTC Binary to the CTM ServerGetinfo.sh Script Fails Database Is Not Available Using the get nestate CommandDatabase Timeout Occurs Are the CTM Client and the CTM Server Connected?Cannot Log In as Provisioner or Operator Model Index Is Unknown Cannot Authenticate User Message AppearsCannot Delete an NE CTC Fails to StartAdded a New Software Version to the Wrong NE Cannot Delete a Subnetwork Cannot Move an NE Between SubnetworksCannot Schedule Jobs Bandwidth-Intensive Operations Are Blocked NE Displays Incorrect Configuration Management DataCannot Customize the Network Map Snmptrap How Do I Collect Thread Dumps?Click OK Client Debug Messages How Do I Replace the Alarm Interface Panel?CTM GateWay/TL1 Problems Cisco CRS-1 and Catalyst 6509 Problems CTM Does Not Receive Traps from the Catalyst Cat6509 enable# set snmp trap enable allSyslog CTM Does Not Receive syslog Events from the CatalystCTM Does Not Collect Historical PM Data for the CRS-1 Memory Backup or Restore Fails for the CRS-1 Click NE Service Cannot Delete an Out-of-Service NE from CTM How Do I Configure Telnet on the CRS-1?How Do I Configure SSH on the CRS-1? How Do I Load a Software Image on the Catalyst 6509? How Do I View the Snmp Configuration on the Catalyst 6509?Output is similar to the following example CTM Cannot Discover an XR 12000 Node Reporting XR 12000 Issues5 XR 12000 PM Collection Issues 4 XR 12000 Alarm and Event Reporting Issues7 XR 12000 NE Explorer Applications Are Disabled 6 XR 12000 BGP and CDP Neighbor Discovery IssuesDiscovery Issues at Startup Discovery MechanismNo Nodes Are Discovered Node Name Is Incorrect in the Database Output of the switch CLI, selnd, and dbndsNode IP Is Incorrect in the Database Node Alarm Is Shown Incorrectly in the DatabaseCTM State Is Incorrect Reachable Node Is Shown as UnreachableDiscovery Issues at Runtime Collect the output of the switch CLI, selnd, and dbnds Equipment Management Problems Node Mode Remains Ls -ltr *.9 SMCARD01SRM.CF SMCARD01RPM.CF Node Resync Mode IsEMCSnmpFunccProcFuncGenNodeBulkFile1 entering Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Database Table Population Through Traps and Snmp Upload Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems You should see something like the following Figure J-1shows the end-to-end architecture Figure J-1 CTM End-to-End Architecture Basic Issues Topology Discovery Issues Appendix J Troubleshooting CTM CLI All the Cards Under a Node Are Missing Network Element Discovery IssuesCisco Transport Manager Release 6.0 User Guide 78-16845-01 Appendix J Troubleshooting Alarm Processing Basics Figure J-2 Client/Server Architecture for Alarm Components XML Schema for Alarm RulesFigure J-3 Correlated Alarm Rule Diagram Figure J-5 Transient Alarm Rule Diagram Alarm Severity and Object SeverityCisco Transport Manager Release 6.0 User Guide 78-16845-01 Alarm List Shows Alarm that Does Not Exist on Platform Transient Event Has Disappeared Unexpectedly Chassis View Basics Chassis View ProblemsCard Not Displayed in the Chassis View Lines Not Displayed in the Chassis View10.6.4 DCA/DCB Status Not Displayed on PXM Cards Ethernet Status Not Updated on PXM CardsHIST, CBRX, and Cbtx Status Not Updated in MGX Nodes RPM Card Status Not UpdatedWrong Tooltip Is Displayed Configuration Center ManagementConfiguration Center Framework Lines Not SelectableChoose Tools Configuration Center from any application Cannot Launch the Configuration CenterAppendix J Troubleshooting Configuration Center Management Element Tab-Internal Frame Does Not Launch Element Management-Drag and Drop Within Configuration CenterCross Application-Configuration Center as Drag Source Appendix J Troubleshooting Configuration Center Management XML Parsing Error Configuration Center-Element ManagementDetails, Create, Delete, and Refresh Buttons Are Not Enabled Snmp No Data ErrorSnmp Set Error Snmp Timeout ErrorObject Not Found In Tree View Error Element Data Inconsistent with Switch Connection Management Problems Configuration Center GUI-Framework IssuesConfig Server Reports Error Messages Appendix J Troubleshooting Connection Management Problems Appendix J Troubleshooting Connection Management Problems Cross Application-Connection List as Drag Source Configuration Centers Connection Tab Does Not Respond Configuration Center GUI-CM Server-Reported ErrorsDATABASEERRORDatabase error %s Appendix J Troubleshooting Connection Management Problems Cmsvr Errors Cannot Create One-Segment Hybrid Unsupported Service Type-General node-slot-port-version TestConn or TestDelay Failed with Switch Error Cmsvr-Connection Diagnostic IssuesConnection Trace Failures Connection Up/Down/Reroute FailedCmgrd Figure J-6 Connection Management Subsystem High-Level Connection Management Subsystem ArchitectureCmgrd-Sdbroker Errors Related key index entries cmgrd, sdbroker, vpi/vci Appendix J Troubleshooting Connection Management Problems 100 Cmgrd Errors101 102 103 Cmgrd-Switch Errors104 105 106 107 Diagnostics Center Problems108 Diagnostics Center Framework109 Cannot Launch Diagnostics Center110 Diagnostics Center Does Not Respond GUI Is Grayed Out Drop Target Displays Incorrect Object or Object Data111 112 Diagnostics Center Server-Specific IssuesXML Parser Error Snmpcommtimeout Error While Polling MIB Objects113 114 Node Sync-Up Status Are Not Shown in the Diagnostics CenterNode Resync Fails Polling of Real-Time Counters FailsSome Real-Time Counters Are Not Shown Unable to Start, Stop, or Modify Bert Operations115 Cannot Perform Connection Diagnostics Unable to Start/Stop IMA Link Test Patterns116 Pmcollector-Generic Troubleshooting Performance Management Collection and Parsing ProblemsPM Collection Issues Miscellaneous Issues or Problems in Diagnostics Center118 119 PM Collection Fails for the Node-Log File Shows Snmp failed120 PM Collection Fails for the Node-Log File Shows Ftp failed121 Statistics Report ProblemsPM Parsing Issues StatsParser-Generic TroubleshootingYou Generated a Report but Do Not See Data for a Long Time You See FDNs for Other Entities when You Generate a ReportStatistics Report You Collected Data but You See No Data Available123 Service Agent ProblemsUtilization Report Value Is Greater than 100% RtmProxyRegistration with RtmProxy Failed Not Receiving Any Traps124 125 Audit Trail Logging Mechanism ProblemsManager Gets Deregistered Nodal Community Strings Do Not Work126 Miscellaneous ProblemsAuditLogger.conf Usage Audit Trail Log File Naming Convention127 Nodes Stay in Mode 1 After ColdStartConfig Change or Provisioning Activity Not Reflected on CTM 10.13.1 NTS128 How To Interpret NTS LogConnection Inconsistency Between the Switch and GUI Data Inconsistency129 130 Each output line is similar to this131 Process ID of the sdbroker will be returnedInconsistent Connection Status Inconsistent Connection Secondary Status132 133 Incomplete ConnectionsFTP Daemon Overview Generic TroubleshootingFTP Username and Password CTM FTP DaemonCwmftpd-File Not Available On Switch FTP Sessions in Switch135 10.13.3.7 421 Session Limit Reached 10.13.3.8 499 Session Limit Reached136 137 Failed to Acquire a Session with a SwitchFailed to Acquire Session After All Retries General Log Information138
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