Cisco Systems 78-16845-01 appendix 118

Appendix J Troubleshooting

J.10.10 Performance Management Collection and Parsing Problems

•Check the collsvr_err_log table for any failure during start/stop collection.

•Check the coll_err_log table for entire collection server errors.

•Check '/opt/svplus/cache/scm/scmcollout.log' for a completed stats file request.

•Check '/opt/svplus/cache/scm/scmcollin.log' to verify whether or not stats file has been completed.

•Check '/opt/svplus/cache/scm/scmcollout.log' for stats file collection errors.

J.10.10.1.2 PM Collection Fails for the Node—Log File Shows "Node not discovered"

This can happen when the node is not in mode 3.

Step 1 Check the node_info table by executing the following command:

echo "select node_not_discovered from node_info where node_id=<node_id> and slot=<slot>" dbaccess

If node_not_discovered is set to 1, it means that the node has not been discovered.

Step 2 Check the state of the node by executing the following command:

echo "select (*) from node where node_name=<node-name>" dbaccess

Step 3 Check the mode of the node in the output: the mode must be 3.

Defect Information—Collect the following information for further analysis:

•pmcollector.log, output of selnd or output of:

echo "select (*) from node where node_name = '<node-name>' " dbaccess

•Related key index entries

•pmcollector

Possible alternative workaround—If the node is not mode 3, look up troubleshooting for the EM module.

J.10.10.1.3 PM Collection Fails for the Node—Log File Shows "Card not discovered"

This can happen when the card is not in the Active state.

Step 1 Check the node_info table by executing the following command:

echo "select card_not_discovered from node_info where node_id=<node_id> and slot=<slot>" dbaccess

If card_not_discovered is set to 1, it means that the card has not been discovered.

Step 2 Check the card table by executing the following command:

echo "select fc_state, fc_type, slot from card where node_id = <node-id> and slot = <slot-num> " dbaccess

The fc_state of the card must be 3.

Defect Information—Collect the following information for further analysis:

•Pmcollector.log, output of:

	Cisco Transport Manager Release 6.0 User Guide
J-118	78-16845-01