Cisco Systems 78-16845-01 appendix 4 XR 12000 Alarm and Event Reporting Issues

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Appendix J Troubleshooting

J.9.3 XR 12000 Status Is Not Immediately Reflected in the Domain Explorer

Step 6 The NE hostname specified in DNS or in the CTM server /etc/hosts file must match the hostname configured on the NE. If the hostnames do not match, the NE is moved to an LOC state in CTM.

J.9.3 XR 12000 Status Is Not Immediately Reflected in the Domain Explorer

If the LAN cable is removed, there is a delay before the status of the XR 12000 is updated in the Domain Explorer. It might take several minutes or more to reflect the status as unreachable if the router is disconnected.

If you want the status to be updated sooner, you must modify the jacorb.connection.client.pending_reply_timeout parameter in the /opt/CiscoTransportManagerServer/openfusion/classes/jacorb.properties file. The default timeout is 5 minutes (300000 ms). Updates take approximately the health poll interval plus two times the jacorb.connection.client.pending_reply_timeout value.

J.9.4 XR 12000 Alarm and Event Reporting Issues

If CTM does not receive XR 12000 alarm and event notifications, complete the following steps:

Step 1 Enter the following commands to verify that the CTM server hostname and “logging-events-level” are configured in the running configuration:

Router# sh run include domain ipv4 host

Router# sh run include logging events level informational

Step 2 If the CTM server hostname and “logging-events-level” are not configured in the running configuration, enter the following commands:

Router# conf t

Router(config)# domain ipv4 host <CTM_server_hostname> <IP_address>

Router(config)# logging events level informational

Router(config)# commit

J.9.5 XR 12000 PM Collection Issues

The XR 12000 collects and dumps data to a binary file on a TFTP server at intervals configured by the user through the CLI. After dumping the performance data, the XR 12000 sends a notification indicating the location of the file. Upon receiving this notification, CTM collects performance data from the XR 12000. Therefore, the network operator should configure the XR 12000 to collect data every

15 minutes.

Step 1 Enter the following command to verify whether the TFTP server and directory are configured in the running configuration:

performance-mgmt resources tftp-server <server_IP_address> directory

<directory_on_TFTP_server>

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Contents Troubleshooting Server Problems Conditions that Affect CTM Server PerformanceCTM Server Does Not Respond Cannot Connect to the CTM Server NE Connection State Is Listed as Unavailable Trap Port Is Unavailable Launching Tables Results in Database ErrorsSnmp Traps Are Not Forwarded from NEs Problems with ONS 15530 and ONS 15540 Configuration Performance Monitoring Data Is Not DisplayedONS 15501, ONS 15540, or ONS 15530 Is Not Reachable CTC-Based NE Is Not DiscoveredCTC-Based NE Is Not Reachable NE Model Type Appears as Unknown Circuits Are Not DisplayedCircuit State for Monitor Circuits Reads Duplicate ID Getinfo.sh Script Fails Memory Backup, Memory Restore, or Software Download FailsCannot Copy CTC Binary to the CTM Server Using the get nestate Command Database Is Not AvailableCannot Log In as Provisioner or Operator Database Timeout OccursAre the CTM Client and the CTM Server Connected? Cannot Authenticate User Message Appears Model Index Is UnknownAdded a New Software Version to the Wrong NE Cannot Delete an NECTC Fails to Start Cannot Schedule Jobs Cannot Delete a SubnetworkCannot Move an NE Between Subnetworks NE Displays Incorrect Configuration Management Data Bandwidth-Intensive Operations Are BlockedCannot Customize the Network Map How Do I Collect Thread Dumps? SnmptrapClick OK How Do I Replace the Alarm Interface Panel? Client Debug MessagesCTM GateWay/TL1 Problems Cisco CRS-1 and Catalyst 6509 Problems Cat6509 enable# set snmp trap enable all CTM Does Not Receive Traps from the CatalystCTM Does Not Receive syslog Events from the Catalyst SyslogCTM Does Not Collect Historical PM Data for the CRS-1 Memory Backup or Restore Fails for the CRS-1 Click NE Service How Do I Configure SSH on the CRS-1? Cannot Delete an Out-of-Service NE from CTMHow Do I Configure Telnet on the CRS-1? How Do I View the Snmp Configuration on the Catalyst 6509? How Do I Load a Software Image on the Catalyst 6509?Output is similar to the following example Reporting XR 12000 Issues CTM Cannot Discover an XR 12000 Node4 XR 12000 Alarm and Event Reporting Issues 5 XR 12000 PM Collection Issues6 XR 12000 BGP and CDP Neighbor Discovery Issues 7 XR 12000 NE Explorer Applications Are DisabledNo Nodes Are Discovered Discovery Issues at StartupDiscovery Mechanism Output of the switch CLI, selnd, and dbnds Node Name Is Incorrect in the DatabaseNode Alarm Is Shown Incorrectly in the Database Node IP Is Incorrect in the DatabaseReachable Node Is Shown as Unreachable CTM State Is IncorrectDiscovery Issues at Runtime Collect the output of the switch CLI, selnd, and dbnds Equipment Management Problems Node Mode Remains Ls -ltr *.9 SMCARD01SRM.CF Node Resync Mode Is SMCARD01RPM.CFEMCSnmpFunccProcFuncGenNodeBulkFile1 entering Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Database Table Population Through Traps and Snmp Upload Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems You should see something like the following Figure J-1shows the end-to-end architecture Figure J-1 CTM End-to-End Architecture Basic Issues Topology Discovery Issues Appendix J Troubleshooting CTM CLI Network Element Discovery Issues All the Cards Under a Node Are MissingCisco Transport Manager Release 6.0 User Guide 78-16845-01 Appendix J Troubleshooting Alarm Processing Basics XML Schema for Alarm Rules Figure J-2 Client/Server Architecture for Alarm ComponentsFigure J-3 Correlated Alarm Rule Diagram Alarm Severity and Object Severity Figure J-5 Transient Alarm Rule DiagramCisco Transport Manager Release 6.0 User Guide 78-16845-01 Alarm List Shows Alarm that Does Not Exist on Platform Transient Event Has Disappeared Unexpectedly Chassis View Problems Chassis View BasicsLines Not Displayed in the Chassis View Card Not Displayed in the Chassis ViewEthernet Status Not Updated on PXM Cards HIST, CBRX, and Cbtx Status Not Updated in MGX NodesRPM Card Status Not Updated 10.6.4 DCA/DCB Status Not Displayed on PXM CardsConfiguration Center Management Configuration Center FrameworkLines Not Selectable Wrong Tooltip Is DisplayedCannot Launch the Configuration Center Choose Tools Configuration Center from any applicationAppendix J Troubleshooting Configuration Center Management Element Management-Drag and Drop Within Configuration Center Element Tab-Internal Frame Does Not LaunchCross Application-Configuration Center as Drag Source Appendix J Troubleshooting Configuration Center Management Configuration Center-Element Management XML Parsing ErrorSnmp No Data Error Details, Create, Delete, and Refresh Buttons Are Not EnabledSnmp Timeout Error Snmp Set ErrorObject Not Found In Tree View Error Element Data Inconsistent with Switch Config Server Reports Error Messages Connection Management ProblemsConfiguration Center GUI-Framework Issues Appendix J Troubleshooting Connection Management Problems Appendix J Troubleshooting Connection Management Problems Cross Application-Connection List as Drag Source Configuration Center GUI-CM Server-Reported Errors Configuration Centers Connection Tab Does Not RespondDATABASEERRORDatabase error %s Appendix J Troubleshooting Connection Management Problems Cmsvr Errors Cannot Create One-Segment Hybrid Unsupported Service Type-General node-slot-port-version Cmsvr-Connection Diagnostic Issues TestConn or TestDelay Failed with Switch ErrorConnection Up/Down/Reroute Failed Connection Trace FailuresCmgrd High-Level Connection Management Subsystem Architecture Figure J-6 Connection Management SubsystemCmgrd-Sdbroker Errors Related key index entries cmgrd, sdbroker, vpi/vci Appendix J Troubleshooting Connection Management Problems Cmgrd Errors 100101 102 Cmgrd-Switch Errors 103104 105 106 Diagnostics Center Problems 107Diagnostics Center Framework 108Cannot Launch Diagnostics Center 109110 111 Diagnostics Center Does Not Respond GUI Is Grayed OutDrop Target Displays Incorrect Object or Object Data Diagnostics Center Server-Specific Issues 112113 XML Parser ErrorSnmpcommtimeout Error While Polling MIB Objects Node Sync-Up Status Are Not Shown in the Diagnostics Center Node Resync FailsPolling of Real-Time Counters Fails 114115 Some Real-Time Counters Are Not ShownUnable to Start, Stop, or Modify Bert Operations 116 Cannot Perform Connection DiagnosticsUnable to Start/Stop IMA Link Test Patterns Performance Management Collection and Parsing Problems PM Collection IssuesMiscellaneous Issues or Problems in Diagnostics Center Pmcollector-Generic Troubleshooting118 PM Collection Fails for the Node-Log File Shows Snmp failed 119PM Collection Fails for the Node-Log File Shows Ftp failed 120Statistics Report Problems PM Parsing IssuesStatsParser-Generic Troubleshooting 121You See FDNs for Other Entities when You Generate a Report Statistics ReportYou Collected Data but You See No Data Available You Generated a Report but Do Not See Data for a Long TimeService Agent Problems Utilization Report Value Is Greater than 100%RtmProxy 123124 Registration with RtmProxy FailedNot Receiving Any Traps Audit Trail Logging Mechanism Problems Manager Gets DeregisteredNodal Community Strings Do Not Work 125Miscellaneous Problems AuditLogger.conf UsageAudit Trail Log File Naming Convention 126Nodes Stay in Mode 1 After ColdStart Config Change or Provisioning Activity Not Reflected on CTM10.13.1 NTS 127How To Interpret NTS Log 128129 Connection Inconsistency Between the Switch and GUIData Inconsistency Each output line is similar to this 130Process ID of the sdbroker will be returned 131132 Inconsistent Connection StatusInconsistent Connection Secondary Status Incomplete Connections 133Generic Troubleshooting FTP Username and PasswordCTM FTP Daemon FTP Daemon Overview135 Cwmftpd-File Not Available On SwitchFTP Sessions in Switch 136 10.13.3.7 421 Session Limit Reached10.13.3.8 499 Session Limit Reached Failed to Acquire a Session with a Switch Failed to Acquire Session After All RetriesGeneral Log Information 137138
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