Cisco Systems 78-16845-01 Node Sync-Up Status Are Not Shown in the Diagnostics Center, 114

Appendix J Troubleshooting

J.10.9 Diagnostics Center Problems

Step 2 If the node is reachable then check whether the community strings are set properly.

Step 3 Check the DCServer.log file to determine whether the community string used for querying the objects is set correctly.

Step 4 Check whether the query has been sent to the switch.

Defect Information—Collect the following information for further analysis:

•CMSClient.log file under the D:\Documents and Settings\<username>\log directory.

•DCServer.log file under the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.9.2.3 Node Sync-Up Status Are Not Shown in the Diagnostics Center

When the Diagnostics Center is launched for a network element, it does not show the node sync-up status for all the nodes in the network.

Step 1 Run selnd as svplus and check the status of all the nodes. If they are not shown properly, then there is probably a problem with the EM process. Check the EM logs.

Step 2 Check the node table entries for all the nodes.

Defect Information—Collect the following information for further analysis:

•Node table entry for the corresponding node.

•DCServer.log file from the log directory. Possible alternative workaround—None.

J.10.9.2.4 Node Resync Fails

Node resync fails from the Diagnostics Center.

Step 1 Check whether the node is reachable.

Step 2 Check for any exceptions in the DCServer.log file.

Defect Information—Collect the following information for further analysis:

•Node table entry for the corresponding node.

•DCServer.log file from the log directory.

•Emd.log from the log directory.

Possible alternative workaround—None.

J.10.9.2.5 Polling of Real-Time Counters Fails

	Step 1	Check whether the node is reachable and the community strings are set correctly.
	Step 2	Check whether the real-time counters are applicable. Check any appropriate commands from the CLI.
	Cisco Transport Manager Release 6.0 User Guide
J-114		78-16845-01