Cisco Systems 78-16845-01 Connection Management Problems, Config Server Reports Error Messages

Appendix J Troubleshooting

J.10.8 Connection Management Problems

•/opt/svplus/log/configserver.log

Possible alternative workaround—None.

J.10.7.2.8 Config Server Reports Error Messages

This section describes the various kinds of errors that could happen on the config server.

Step 1 Open the /opt/svplus/log/configserver.log file.

Step 2 If data type mismatch occurs, an error message is displayed in the GUI and the corresponding error message seen in configserver.log file is as follows:

( 24560: 9) 07:49:14 CRIT: %SnmpCommException-2-NOT_INTEGER_VALUE: SnmpVar::getInteverValue() incorrectly called for ASN type [4].

In this case, the data type of the MIB object defined in the XML file is not the same as the data type of the MIB object definition. Contact CTM engineers with defect information.

Step 3 If you enter an invalid value, an error message is displayed in the GUI with the parameter name

appended. The corresponding error message seen in configserver.log file is as follows:

( 17252: 6) 08:31:20 ERR: %SnmpCommException-3-ERR_BADVALUE: Snmp Error[3]: Bad Value; object [] (index[2]) :

Step 4 If you try to up/add more than one element, an error message is thrown in the GUI and the corresponding error message thrown in the /opt/svplus/log/configserver.log file is as follows:

( 23868: 6) 14:01:09 ERR: %SnmpCommException-3-ERR_GENERR: Snmp Error[5]: General Error; object [] (index[0])

Defect Information—Collect the following information for further analysis:

•Collect all complete screen snapshots for the investigative commands used for debugging this issue.

•Contents of /opt/svplus/log/CMSCclient.log file.

Possible alternative workaround—None.

J.10.8 Connection Management Problems

This section includes the following information:

•J.10.8.1 Configuration Center GUI—Framework Issues, page J-83

•J.10.8.2 Configuration Center GUI—CMServer-Reported Errors, page J-87

•J.10.8.3 Cmsvr Errors, page J-90

•J.10.8.4 CMGRD, page J-95

J.10.8.1 Configuration Center GUI—Framework Issues

The Configuration Center management functions are divided into the following categories:

•Connections—Manages the connections.

Cisco Transport Manager Release 6.0 User Guide

78-16845-01 J-83