Cisco Systems 78-16845-01 appendix Some Real-Time Counters Are Not Shown, 115

Appendix J Troubleshooting

J.10.9 Diagnostics Center Problems

Step 3 Use any SNMP tool and check whether the MIB objects are retrievable.

Step 4 Narrow down the problem by selecting one counter at a time and determining for which counters the polling fails.

Defect Information—Collect the following information for further analysis:

•DCServer.log file from /opt/svplus/log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

•CLI output of dspcd <slot No> for that card. Output of any appropriate CLI commands used.

•If step 4 was performed, provide the list of counters for which polling failed.

Possible alternative workaround—Use the CLI to monitor the real-time counters.

J.10.9.2.6 Some Real-Time Counters Are Not Shown

Some real-time counters are missing from the Diagnostics Center.

Step 1 Check whether the counters are applicable to the card (version/mode if applicable).

Step 2 Check any appropriate commands from the CLI.

Step 3 Use any SNMP tool and check whether the MIB objects are retrievable.

Defect Information—Collect the following information for further analysis:

•DCServer.log file from /opt/svplus/log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

•CLI output of dspcd <slot No> of the card.

•List of missing counters for the particular node/card.

Possible alternative workaround—Use the CLI to get the real-time counter values.

J.10.9.2.7 Unable to Start, Stop, or Modify BERT Operations

Unable to start, stop, or modify BERT operations from the Diagnostics Center.

Step 1 Check whether the node is reachable and the community strings are set correctly.

Step 2 Check whether the card is in the Active state.

Step 3 Check whether the correct VarBinds have been sent for snmpset.

Step 4 Check whether the options set for start/stop/modify BERT are applicable.

Step 5 Check whether the BERT operations are successful in the CLI with the options chosen from the Diagnostics Center.

Step 6 The Diagnostics Center sends only the mandatory and modified values to the Diagnostics Center server for snmpset. Use any SNMP tool with these values alone and perform a BERT operation. If it succeeds, then there is some problem with the Diagnostics Center.

	Cisco Transport Manager Release 6.0 User Guide
78-16845-01		J-115