Cisco Systems 78-16845-01 appendix Unable to Start/Stop IMA Link Test Patterns, 116

Appendix J Troubleshooting

J.10.9 Diagnostics Center Problems

Defect Information—Collect the following information for further analysis:

•DCServer.log file from /opt/svplus/log directory.

•Screen snapshots; in particular, the Diagnostics Center BERT window, error/information messages dialog boxes.

Possible alternative workaround—Use the CLI/DiagProxy for BERT operations.

J.10.9.2.8 Unable to Start/Stop IMA Link Test Patterns

Unable to start/stop/modify IMA Link Test pattern from the Diagnostics Center.

Step 1 Check whether the node is reachable and the community strings are set correctly.

Step 2 Check whether the card is in the Active state.

Step 3 Check whether the correct VarBinds have been sent for snmpset.

Step 4 Check whether the IMA Link Test pattern can be performed from the CLI.

Step 5 Use any SNMP tool and try to set the objects shown in the DCServer.log file.

Defect Information—Collect the following information for further analysis:

•DCServer.log file from /opt/svplus/log directory.

•Screen snapshots; in particular, error/information messages dialog boxes. Possible alternative workaround—Use the CLI for IMA Link test patterns operations.

J.10.9.2.9 Cannot Perform Connection Diagnostics

The connection diagnostics are performed through the CM Server application. The Diagnostic Server forwards all the connection diagnostics requests to the CM Server. If there are any connection diagnostics errors, they are more likely to be in the CM Server application.

Step 1 Check whether the sync up is complete.

Step 2 Check whether the node is reachable and the community strings are set correctly.

Step 3 Check whether the card is in the Active state.

Step 4 Check whether the correct VarBinds have been sent for snmpset.

Step 5 Check for any specific exceptions in the DCServer.log file.

Step 6 If there are no exceptions in the DCServer.log file, then the problem could be originating in the Connection Manager.

Defect Information—Collect the following information for further analysis:

•DCServer.log and cmsvr.log files from /opt/svplus/log directory.

•Screen snapshots; in particular, error/information messages dialog boxes.

Possible alternative workaround—Use the CLI or SNMP conn proxy for connection diagnostics.

	Cisco Transport Manager Release 6.0 User Guide
J-116	78-16845-01