Cisco Systems 78-16845-01 appendix Element Data Inconsistent with Switch

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Appendix J Troubleshooting

J.10.7 Configuration Center Management

Step 4 If the node or card is supported, open the /opt/svplus/log/CMSCclient.log file and check whether the FDN of the object being launched matches the information from Step 1. Contact CTM engineers with appropriate defect information. A typical example of the log follows:

[DD Mon YYYY HH:MM:SS] DEBUG - [appsConfigCenter] :: CcElementInternalFrame : modifyActionPerformed()

[DD Mon YYYY HH:MM:SS] DEBUG - [appsConfigCenter] CcTabularView : modify() [DD Mon YYYY HH:MM:SS] INFO - [appsConfigCenter] Selected fdn = /NW=X/RND=XX/CD=X/LN=X/PT=X

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>og directory.

•Java Console information.

•Contents of /opt/svplus/log/configserver.log file.

Possible alternative workaround—None.

J.10.7.2.7 Element Data Inconsistent with Switch

Information displayed in the GUI and the switch is not the same.

Step 1 Make sure that the window has been launched for the correct element in the GUI. If not, contact CTM engineers with the defect information.

Step 2 SSH or Telnet to the switch, change a few parameters, and see if the change is reflected in the GUI. If not, contact CTM engineers.

Step 3 Open the /opt/svplus/log/configserver.log file and find the MIB OID of the element that displays the inconsistent data.

Step 4 See if the MIB OID is pointing to the information that you are looking for. If not, contact CTM engineers.

Step 5 Use any SNMP tool to perform an SNMP GET operation on the MIB object which shows inconsistent. If the value retrieved using the SNMP GET operation and the value shown in the GUI are not the same, contact CTM engineers. The following shows the syntax of the SNMP GET operation in a HP-OV:

snmpget [-Cf] [options...] <hostname> {<community>} [<objectID> ...]

Step 6 Check the data type of the MIB object that shows inconsistent data. If the data type of the MIB object in the configserver.log is not the same as the data type defined in the MIB object definition (available at /opt/svplus/mibs/ directory), contact CTM engineers with defect information.

Step 7 Check the data type of the MIB object:

a.If the data type of the MIB object is Bitmap, then convert the decimal value of the MIB object to a binary value and compare the bits SET/RESET with the values defined in the MIB object definition and displayed in the GUI. Contact CTM engineers with defect information.

b.If the data type of the MIB object is an IpAddress, verify whether the value is in the appropriate format, for example, <aaa.bbb.ccc.ddd>. If the value is not in proper format, contact CTM engineers.

Defect Information—Collect the following information for further analysis:

•Screen snapshots for the investigative commands used for debugging this issue

Cisco Transport Manager Release 6.0 User Guide

 

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Contents Troubleshooting Server Problems Conditions that Affect CTM Server PerformanceCTM Server Does Not Respond Cannot Connect to the CTM Server NE Connection State Is Listed as Unavailable Snmp Traps Are Not Forwarded from NEs Launching Tables Results in Database ErrorsTrap Port Is Unavailable Problems with ONS 15530 and ONS 15540 Configuration Performance Monitoring Data Is Not DisplayedCTC-Based NE Is Not Reachable CTC-Based NE Is Not DiscoveredONS 15501, ONS 15540, or ONS 15530 Is Not Reachable Circuit State for Monitor Circuits Reads Duplicate ID Circuits Are Not DisplayedNE Model Type Appears as Unknown Cannot Copy CTC Binary to the CTM Server Memory Backup, Memory Restore, or Software Download FailsGetinfo.sh Script Fails Using the get nestate Command Database Is Not AvailableAre the CTM Client and the CTM Server Connected? Database Timeout OccursCannot Log In as Provisioner or Operator Cannot Authenticate User Message Appears Model Index Is UnknownCTC Fails to Start Cannot Delete an NEAdded a New Software Version to the Wrong NE Cannot Move an NE Between Subnetworks Cannot Delete a SubnetworkCannot Schedule Jobs NE Displays Incorrect Configuration Management Data Bandwidth-Intensive Operations Are BlockedCannot Customize the Network Map How Do I Collect Thread Dumps? SnmptrapClick OK How Do I Replace the Alarm Interface Panel? Client Debug MessagesCTM GateWay/TL1 Problems Cisco CRS-1 and Catalyst 6509 Problems Cat6509 enable# set snmp trap enable all CTM Does Not Receive Traps from the CatalystCTM Does Not Receive syslog Events from the Catalyst SyslogCTM Does Not Collect Historical PM Data for the CRS-1 Memory Backup or Restore Fails for the CRS-1 Click NE Service How Do I Configure Telnet on the CRS-1? Cannot Delete an Out-of-Service NE from CTMHow Do I Configure SSH on the CRS-1? How Do I View the Snmp Configuration on the Catalyst 6509? How Do I Load a Software Image on the Catalyst 6509?Output is similar to the following example Reporting XR 12000 Issues CTM Cannot Discover an XR 12000 Node4 XR 12000 Alarm and Event Reporting Issues 5 XR 12000 PM Collection Issues6 XR 12000 BGP and CDP Neighbor Discovery Issues 7 XR 12000 NE Explorer Applications Are DisabledDiscovery Mechanism Discovery Issues at StartupNo Nodes Are Discovered Output of the switch CLI, selnd, and dbnds Node Name Is Incorrect in the DatabaseNode Alarm Is Shown Incorrectly in the Database Node IP Is Incorrect in the DatabaseReachable Node Is Shown as Unreachable CTM State Is IncorrectDiscovery Issues at Runtime Collect the output of the switch CLI, selnd, and dbnds Equipment Management Problems Node Mode Remains Ls -ltr *.9 SMCARD01SRM.CF Node Resync Mode Is SMCARD01RPM.CFEMCSnmpFunccProcFuncGenNodeBulkFile1 entering Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems Database Table Population Through Traps and Snmp Upload Appendix J Troubleshooting Equipment Management Problems Appendix J Troubleshooting Equipment Management Problems You should see something like the following Figure J-1shows the end-to-end architecture Figure J-1 CTM End-to-End Architecture Basic Issues Topology Discovery Issues Appendix J Troubleshooting CTM CLI Network Element Discovery Issues All the Cards Under a Node Are MissingCisco Transport Manager Release 6.0 User Guide 78-16845-01 Appendix J Troubleshooting Alarm Processing Basics XML Schema for Alarm Rules Figure J-2 Client/Server Architecture for Alarm ComponentsFigure J-3 Correlated Alarm Rule Diagram Alarm Severity and Object Severity Figure J-5 Transient Alarm Rule DiagramCisco Transport Manager Release 6.0 User Guide 78-16845-01 Alarm List Shows Alarm that Does Not Exist on Platform Transient Event Has Disappeared Unexpectedly Chassis View Problems Chassis View BasicsLines Not Displayed in the Chassis View Card Not Displayed in the Chassis ViewRPM Card Status Not Updated Ethernet Status Not Updated on PXM CardsHIST, CBRX, and Cbtx Status Not Updated in MGX Nodes 10.6.4 DCA/DCB Status Not Displayed on PXM CardsLines Not Selectable Configuration Center ManagementConfiguration Center Framework Wrong Tooltip Is DisplayedCannot Launch the Configuration Center Choose Tools Configuration Center from any applicationAppendix J Troubleshooting Configuration Center Management Element Management-Drag and Drop Within Configuration Center Element Tab-Internal Frame Does Not LaunchCross Application-Configuration Center as Drag Source Appendix J Troubleshooting Configuration Center Management Configuration Center-Element Management XML Parsing ErrorSnmp No Data Error Details, Create, Delete, and Refresh Buttons Are Not EnabledSnmp Timeout Error Snmp Set ErrorObject Not Found In Tree View Error Element Data Inconsistent with Switch Configuration Center GUI-Framework Issues Connection Management ProblemsConfig Server Reports Error Messages Appendix J Troubleshooting Connection Management Problems Appendix J Troubleshooting Connection Management Problems Cross Application-Connection List as Drag Source Configuration Center GUI-CM Server-Reported Errors Configuration Centers Connection Tab Does Not RespondDATABASEERRORDatabase error %s Appendix J Troubleshooting Connection Management Problems Cmsvr Errors Cannot Create One-Segment Hybrid Unsupported Service Type-General node-slot-port-version Cmsvr-Connection Diagnostic Issues TestConn or TestDelay Failed with Switch ErrorConnection Up/Down/Reroute Failed Connection Trace FailuresCmgrd High-Level Connection Management Subsystem Architecture Figure J-6 Connection Management SubsystemCmgrd-Sdbroker Errors Related key index entries cmgrd, sdbroker, vpi/vci Appendix J Troubleshooting Connection Management Problems Cmgrd Errors 100101 102 Cmgrd-Switch Errors 103104 105 106 Diagnostics Center Problems 107Diagnostics Center Framework 108Cannot Launch Diagnostics Center 109110 Drop Target Displays Incorrect Object or Object Data Diagnostics Center Does Not Respond GUI Is Grayed Out111 Diagnostics Center Server-Specific Issues 112Snmpcommtimeout Error While Polling MIB Objects XML Parser Error113 Polling of Real-Time Counters Fails Node Sync-Up Status Are Not Shown in the Diagnostics CenterNode Resync Fails 114Unable to Start, Stop, or Modify Bert Operations Some Real-Time Counters Are Not Shown115 Unable to Start/Stop IMA Link Test Patterns Cannot Perform Connection Diagnostics116 Miscellaneous Issues or Problems in Diagnostics Center Performance Management Collection and Parsing ProblemsPM Collection Issues Pmcollector-Generic Troubleshooting118 PM Collection Fails for the Node-Log File Shows Snmp failed 119PM Collection Fails for the Node-Log File Shows Ftp failed 120StatsParser-Generic Troubleshooting Statistics Report ProblemsPM Parsing Issues 121You Collected Data but You See No Data Available You See FDNs for Other Entities when You Generate a ReportStatistics Report You Generated a Report but Do Not See Data for a Long TimeRtmProxy Service Agent ProblemsUtilization Report Value Is Greater than 100% 123Not Receiving Any Traps Registration with RtmProxy Failed124 Nodal Community Strings Do Not Work Audit Trail Logging Mechanism ProblemsManager Gets Deregistered 125Audit Trail Log File Naming Convention Miscellaneous ProblemsAuditLogger.conf Usage 12610.13.1 NTS Nodes Stay in Mode 1 After ColdStartConfig Change or Provisioning Activity Not Reflected on CTM 127How To Interpret NTS Log 128Data Inconsistency Connection Inconsistency Between the Switch and GUI129 Each output line is similar to this 130Process ID of the sdbroker will be returned 131Inconsistent Connection Secondary Status Inconsistent Connection Status132 Incomplete Connections 133CTM FTP Daemon Generic TroubleshootingFTP Username and Password FTP Daemon OverviewFTP Sessions in Switch Cwmftpd-File Not Available On Switch135 10.13.3.8 499 Session Limit Reached 10.13.3.7 421 Session Limit Reached136 General Log Information Failed to Acquire a Session with a SwitchFailed to Acquire Session After All Retries 137138
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