Cisco Systems 78-16845-01 appendix Cannot Launch the Configuration Center

Appendix J Troubleshooting

J.10.7 Configuration Center Management

•Network elements can be selected in the tree view and the Configuration Center (Elements Tab) can be launched to view or modify the selected object.

•Network elements can be dragged and dropped from other application to the Configuration Center's Elements tab for modification.

This section includes the following information:

•J.10.7.1.1 Cannot Launch the Configuration Center, page J-73

•J.10.7.1.2 Cannot Launch Other Applications from the Configuration Center, page J-73

•J.10.7.1.3 An Exception Is Raised when the Configuration Center Is Launched, page J-74

•J.10.7.1.4 An Exception Is Raised when the Configuration Center Launches Another Application, page J-74

•J.10.7.1.5 Element Tab—Internal Frame Does Not Launch, page J-75

•J.10.7.1.6 Element Tab—Drag-and-Drop Functionality Does Not Launch An Internal Frame, page J-75

•J.10.7.1.7 Element Tab—Create, Details, Modify, and Refresh Button Issues, page J-75

•J.10.7.1.8 Element Management—Drag and Drop Within Configuration Center, page J-75

•J.10.7.1.9 Cross Application—Configuration Center as Drag Source, page J-76

•J.10.7.1.10 Cross Application—Configuration Center’s Element Tab as Drop Target, page J-76

•J.10.7.1.11 Element Tab—Internal Frame Displays Incorrect Object or Object Data, page J-77

•J.10.7.1.12 Configuration Center's Element Tab Does Not Respond (GUI Is Grayed Out), page J-77

J.10.7.1.1 Cannot Launch the Configuration Center

The Configuration Center cannot be launched using one of the following methods:

•Click the Configuration Center icon from the Launch Center or from any application.

•Choose Tools > Configuration Center from any application.

•Right-click the selected node from the hierarchical tree, and choose Configuration Center.

Step 1 Check the configcenter.jar file. Make sure that the configcenter.jar file is located in the /opt/svplus/java/jars/cwm directory of the target machine.

Defect Information—Collect the following information for further analysis:

•CMSCclient.log file from the D:\Documents and Settings\<username>\log directory.

•Java Console information.

•Screen snapshots; in particular, error/information messages dialog boxes.

•Cmsvr.log file from the /opt/svplus/log directory.

•Configserver.log file from the /opt/svplus/log directory.

Possible alternative workaround—None.

J.10.7.1.2 Cannot Launch Other Applications from the Configuration Center

The Configuration Center does not launch other applications using one of the following methods:

Cisco Transport Manager Release 6.0 User Guide

78-16845-01 J-73