Q-Logic 2300 series Troubleshooting, Problems After Installation, Hardware Problem Checklist

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Section 5

Troubleshooting

5.1

Problems After Installation

There are two basic types of installation problems that can cause your QCP/QSB23xx HBA to function incorrectly: hardware problems and Fibre Channel problems. The following section provides itemized checklists to help you determine why your QCP/QSB23xx HBA is not functioning.

5.2

Hardware Problem Checklist

■Are all of the circuit cards installed securely in the system?

■Are all of the cables securely connected to the correct connectors? Be sure that the FC cables that attach from the QCP/QSB23xx HBA connectors to the device are connected correctly. For example, the optical transmit connector on the QCP/QSB23xx HBA must be connected to the optical receive connector on the device. Some connectors require a firm push to ensure proper seating. An easy way to check for correct seating is to switch the connectors on either the QCP/QSB23xx HBA or the device, then restart your system.

■Is the QCP/QSB23xx HBA installed correctly? Is it seated firmly in the slot?

■Check for interference due to nonstandard PCI connectors.

■Are all external peripherals properly powered up?

5.3

Fibre Channel Problem Checklist

■Were all of the FC devices powered up before you powered up the PC?

■Check that all cables are properly connected.

■Some Fibre Channel switches support zoning. Make sure that your switch is configured correctly.

■Make sure that the data rate of the QCP/QSB23xx HBA matches the target device. For example, if the QCP/QSB23xx HBA data rate is 2 Gb, the target device must also be set to 2 Gb.

CF2351102-00 F

5-1

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Contents SANblade 2300 Series User’s Guide Page Table of Contents Section QSB2340/2342 Figures Page What is Fibre Channel? How to Use this GuideIntroduction General DescriptionCompliance with the following PCI standards QCP HBAs FeaturesHardware Hardware CF2351102-00 F LEDs QCP2330/2332QCP2330/2332 HBA Components Jumpers Installation and RemovalInstallation in the Computer Standard ApId Type Receptacle Occupant Condition Installation in the Computer Hot SwapSystem configuration is as follows FCode Removing the QCP2330/2332 HBAUpdating FCode on the QCP2330/2332 HBA Setting the QCP2330/2332 HBA Connection ModeConnection mode and options display. For example Selecting the Boot Device Setting the QCP2330/2332 HBA Loop IDNew connection mode displays. For example Loop ID displays. For exampleFollowing displays Building the Bootable DiskQCP2330/2332 FCode Install the boot block on the new boot disk. For example Use the rm command to delete the restoresymtable fileBoot from the newly created boot disk. For example Setting and Viewing the Fibre Channel Data RateView the current dump device setting. For example Shut down the system. Type the followingTables 2-2and 2-3define the QCP2330/2332 specifications SpecificationsAgency Certification LabelEMC/EMI Test Requirements Conducted EmissionProduct Safety Requirements QCP2340/2342 HBA Components QCP2340/2342LED1 and LED2 QCP2342 Activity Installation in the Computer Hot Swap ApId Type Receptacle Occupant Condition System configuration is as follows Removing the QCP2340/2342 HBA Updating FCode on the QCP2340/2342 HBA Setting the QCP2340/2342 HBA Connection ModeSetting the QCP2340/2342 HBA Loop ID Selecting the Boot Device Building the Bootable Disk Use the rm command to delete the restoresymtable file Shut down the system. Type the following QCP2340/2342 Board Operating Environment Tables 3-3and 3-4define the QCP2340/2342 specificationsDMA EMI and EMC RequirementsEN550221995 Class a Radiated Emission QCP2340/2342 Agency Certification CF2351102-00 F QSB2340/2342 HBA Components QSB2340/2342Installation in the Computer Updating FCode on the QSB2340/2342 HBA Setting the QSB2340/2342 HBA Loop ID Setting the QSB2340/2342 HBA Connection ModeFor example Building the Bootable Disk QSB2340/2342 FCode Ufsdump 0f /ufstestore rf Shutdown the system. Type the following Tables 4-2and 4-3define the QSB2340/2342 specificationsClass B QSB2340/2342 Agency Certification QSB2340/2342 Agency Certification CF2351102-00 F Problems After Installation TroubleshootingHardware Problem Checklist Fibre Channel Problem ChecklistPage Software II Software II-2 CF2351102-00 F Introduction Solaris Sparc Driver InstallationPre-installation Requirements Continue with in section Installing the Solaris Sparc Driver from a CD-ROMPress Enter to continue You are prompted to select a driver package. For exampleInstalling QLogic QLA2300 driver as QLA2300 Type the following text to reboot and reconfigure the system Solaris Sparc Driver Installation FCode CF2351102-00 F