Polycom 1725-36028-001 manual Alarm, Message, Error Description, Action

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Alarm

Troubleshooting via the System Status Menu

The tables on the following pages display the list of alarm types, display messages, and description of the error.

Alarm	Message	Error Description	Action
Config	GW software version	Conflicting software versions on two	Upgrade the down rev.
	difference	SpectraLink 8000 Telephony
		Gateways
Config	No IP address	No IP address set in configuration	Set IP address for
			SpectraLink 8000 Telephony
			Gateway.
Config	No Ethernet address	Bad software or bad flash memory	Call Polycom Customer
			Service.
Config	No Flash1 data	Bad software or bad flash memory
Config	Too many wireless	More than five SpectraLink 8000	Check the SpectraLink 8000
	gateways	Telephony Gateways on the	SVP Server for QOS setting
		network without correct SpectraLink	in SpectraLink 8000
		8000 SVP Server setup	Telephony Gateway setup
			menu, or remove SpectraLink
			8000 Telephony Gateways
			from the network.
Config	Unexpected SVPII	A SpectraLink 8000 SVP Server is	Check the SpectraLink 8000
	box found on net	on the network, but the gateway is	SVP Server for QOS setting
		not configured to use it.	in SpectraLink 8000
			Telephony Gateway setup
			menu.
Config	No SVPII box	System is setup to use a	Check the status of the
	available on net	SpectraLink 8000 SVP Server, but	SpectraLink 8000 SVP
		none is available.	Server.

PN: 1725-36028-001_T.doc

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Contents Utilizing SpectraLink Radio Protocol SRP Administration GuideSpectraLink 8000 Telephony Gateway Contact Information Trademark InformationPatent Information Copyright NoticeSpectraLink 8000 SVP Server Administration Guide for SRP About This GuidePolycom Model Numbers Referenced DocumentsBest Practices Guide for Deploying SpectraLink 8020/8030 Wireless Customer SupportIcons and Conventions Deploying Enterprise-Grade Wi-Fi TelephonySite Preparation ContentsTelephone Interface Configuration Installation and Configuration Steps8 Connecting to the SpectraLink 8000 Telephony 5 Pre-Installation Verification6 Install SpectraLink 8000 Telephony Gateway 7 SpectraLink 8000 Telephony Gateway AdministrationFeatures Programming Menu Network ConfigurationSet or Change Password Telephone Line ConfigurationWireless Device Planning Worksheet Troubleshooting via the System Status MenuSafety Notices IndexSystem Architecture SpectraLink OverviewSystem Timing SpectraLink Voice Priority SVP and Quality of ServiceSpectraLink 8000 Telephony Gateway SpectraLink Wireless TelephonesSystem Speed System ComponentsRouter Access pointsEthernet switch SpectraLink 8000 SVP Server Administrative computerEthernet switch System DiagramThe Front Panel of the SpectraLink 8000 Telephony Gateway 4 Timing Master Conditional Installation and Configuration StepsPage Required Materials Site PreparationGrounding materials per section below Grounding Instructions IP addressing LAN RequirementsNetwork infrastructure Location of SpectraLink 8000 Telephony Gateway and SVP Server Prepare Demarcation Demarc Blocks Telephone Interface ConfigurationModem administration PN 1725-36028-001T.doc Connect Telephone Lines to Demarc Blocks Install Telephone Demarc BlocksAssign and Program Telephone Ports Telephone Ports Two-wire analog or digital demarc block25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR A TX denotes data transmitted from the telephone system to the Gateway Four-wire digital demarc block Connector ATelephone Ports Ports Four-wire digital demarc block Connector B25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR B TelephoneCheck Components Pre-Installation VerificationVerify Pre-Installation Requirements Page To Mount Install SpectraLink 8000 Telephony GatewayMount to Rack or Wall Connector A is…Grounding instructions SafetyMount the SpectraLink 8000 Telephony Gateway to rack Mount the SpectraLink 8000 Telephony Gateway to wallAll system units must be grounded to a protective earth by means of the grounding stud located on the rear panel. Refer to the illustration below for recommended continuity connection Mount Gateway Installing Multiple SpectraLink 8000 Telephony GatewaysInstall bonding straps Install IPC cables Connect SpectraLink 8000 Telephony Gateway to LAN Connect powerConnect five or more SpectraLink 8000 Telephony Gateways Connect SpectraLink 8000 Telephony Gateway to Demarc BlocksStatus 1 should be blinking on each SpectraLink 8000 Telephony Gateway Page SpectraLink 8000 Telephony Gateway Administration Overview PN 1725-36028-001T.doc SpectraLink 8000 Telephony Gateway Configuration Sequence 11. Perform AP coverage test per Certifying the Wireless Telephones Send AllPress Navigating through the Administration Console ScreensTo Perform this Function Page Connect via the Serial Port Connecting to the SpectraLink 8000 Telephony GatewaySelect a SpectraLink 8000 Telephony Gateway to Administer If using a serial connection, only the SpectraLink 8000 Telephony Gateway that is connected via the serial cable is shown 5. Unplug the serial cable Connecting via External Modem Connecting via TelnetConfigure modem internal settings US Robotics Sportster Connect the modem Connecting via Internal ModemPage Function Main MenuMenu Option Page Network Configuration Subnet Mask The network administrator must define the subnet mask correct setting from the DHCP server. The DHCP setting is only valid when the IP address is also acquired using DHCP Press Esc to return to the SpectraLink 8000 System menu Set or Change Password Page SpectraLink 8000 Telephony Gateway Configuration OAI hostname Valid entries Valid source location entries are Press Esc to return to the NetLink Wireless Telephone System menu Reset the SpectraLink 8000 Telephony Gateway Page Adding or Changing a Handset Telephone Line Configuration3. Write the MAC address on the Wireless Planning Device Worksheet 4. Press Y to accept changes Deleting a Handset2. Use the arrow keys to highlight the line to be deleted 3. Press D to delete the handset informationPage Features Programming Menu Page Feature Programming no Softkeys Interface Guide for your system Programming Digital PBX FeaturesProgramming Analog PBX Features 3. Type F to assign the FLASH function Programming the ADMIN Feature Menu Programming no softkeys To change the menu settings 4. Repeat for each menu as needed Page Softkey and Shortcut Key Programming Sample screen Scroll to remaining options Speakerphone softkey programming SpectraLink 8020/8030 only Softkey Label Software Updates Software MaintenanceUpdating Larger Systems Using FTPFTP procedure To transfer the software using FTP Normal download messages Updating Wireless Telephone SoftwareDownload failure or recovery messages Backup and Restore SpectraLink 8000 Telephony Gateway Configurationget config.bin gateway1.bin Troubleshooting via the System Status Menu Error Status Displays alarm and error message information Access Point Status D is day, HH is hours, MM is minutes, and SS is seconds Error StatusUnless noted otherwise, times are displayed using the format Error Description AlarmReset = reset SpectraLink 8000 Telephony Gateway Error Description 1 SpectraLink Radio Protocol See Network Status section Network Status RX Broadcast The number of broadcast packets and bytes received Telephone Line Status Wireless Telephone Status WT MAC The MAC address of the handset Software Version Switch Port ID IP Address Wireless Device Planning WorksheetHost Switch Type Wireless Telephones per APPN 1725-36028-001T.doc Safety Notices Page Index