Polycom 1725-36028-001 manual Alarm, Message, Error Description, Action

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1SpectraLink Radio Protocol: See Network Status section.

SpectraLink 8000 Telephony Gateway Administration Guide

Alarm

Message

Error Description

Action

Note: Radio alarms usually indicate internal software errors. Usually there will be no external indication of a problem.

Radio	Invalid Free Level	Internal software error	Call Polycom Customer
			Service.

Radio	No IP Address	Internal software error

Radio	No IP Packet	Internal software error

Radio	IP Packet Error	An IP packet with insufficient IP	Possible network problem,
		header length	contact network vendor.
Radio	SRP1 Packet Error	Incompatible software between	Call Polycom Customer
		handset and SpectraLink 8000	Service.
		Telephony Gateway	Provide software version
			information.
Radio	SRP Invalid AID	Incompatible software between	Call Polycom Customer
		handset and SpectraLink 8000	Service. Provide software
		Telephony Gateway.	version information.
		Possible network error.	If versions are compatible,
			contact network
			administrator.
Radio	SRP Invalid Hook	Incompatible software between	Call Polycom Customer
	State	handset and SpectraLink 8000	Service.
		Telephony Gateway	Provide software version
			information.
Radio	Key Buffer Full	Key presses are too fast to	Slower key presses
		process.
Radio	SRP Opcode Error	Incompatible software between	Call Polycom Customer
		handset and SpectraLink 8000	Service.
		Telephony Gateway	Provide software version
			information.
Radio	Unknown Timeout	Internal software error	Call Polycom Customer
	State		Service.
Radio	Unknown line event	Internal software error

Radio	Unknown SRP event	Internal software error

Radio	SRP event alloc failed	Too many network events	Contact network
		queued for handset. Possible	administrator.
		network problem or
		interference.
Radio	Audio TX queue not	Unable to process all	Contact Polycom Customer
	empty	transmissions within 10 ms.	Service to diagnose traffic
		Indicates high traffic on network	problem.

1SpectraLink Radio Protocol: See Network Status section.

98	PN: 1725-36028-001_T.doc

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Contents Utilizing SpectraLink Radio Protocol SRP Administration GuideSpectraLink 8000 Telephony Gateway Copyright Notice Trademark InformationPatent Information Contact InformationReferenced Documents About This GuidePolycom Model Numbers SpectraLink 8000 SVP Server Administration Guide for SRPDeploying Enterprise-Grade Wi-Fi Telephony Customer SupportIcons and Conventions Best Practices Guide for Deploying SpectraLink 8020/8030 WirelessInstallation and Configuration Steps ContentsTelephone Interface Configuration Site Preparation7 SpectraLink 8000 Telephony Gateway Administration 5 Pre-Installation Verification6 Install SpectraLink 8000 Telephony Gateway 8 Connecting to the SpectraLink 8000 TelephonyTelephone Line Configuration Network ConfigurationSet or Change Password Features Programming MenuIndex Troubleshooting via the System Status MenuSafety Notices Wireless Device Planning WorksheetSpectraLink Overview System ArchitectureSpectraLink Voice Priority SVP and Quality of Service System TimingSystem Components SpectraLink Wireless TelephonesSystem Speed SpectraLink 8000 Telephony GatewayRouter Access pointsEthernet switch Administrative computer SpectraLink 8000 SVP ServerSystem Diagram Ethernet switchThe Front Panel of the SpectraLink 8000 Telephony Gateway 4 Timing Master Installation and Configuration Steps ConditionalPage Site Preparation Required MaterialsGrounding materials per section below Grounding Instructions IP addressing LAN RequirementsNetwork infrastructure Location of SpectraLink 8000 Telephony Gateway and SVP Server Prepare Demarcation Demarc Blocks Telephone Interface ConfigurationModem administration SpectraLink 8000 Telephony Gateway Administration Guide Connect Telephone Lines to Demarc Blocks Install Telephone Demarc BlocksAssign and Program Telephone Ports Telephone Ports Two-wire analog or digital demarc block25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR A TX denotes data transmitted from the telephone system to the Gateway Four-wire digital demarc block Connector ATelephone Ports Telephone Four-wire digital demarc block Connector B25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR B PortsCheck Components Pre-Installation VerificationVerify Pre-Installation Requirements Page Connector A is… Install SpectraLink 8000 Telephony GatewayMount to Rack or Wall To MountMount the SpectraLink 8000 Telephony Gateway to wall SafetyMount the SpectraLink 8000 Telephony Gateway to rack Grounding instructionsAll system units must be grounded to a protective earth by means of the grounding stud located on the rear panel. Refer to the illustration below for recommended continuity connection Mount Gateway Installing Multiple SpectraLink 8000 Telephony GatewaysInstall bonding straps Install IPC cables Connect SpectraLink 8000 Telephony Gateway to Demarc Blocks Connect powerConnect five or more SpectraLink 8000 Telephony Gateways Connect SpectraLink 8000 Telephony Gateway to LANStatus 1 should be blinking on each SpectraLink 8000 Telephony Gateway Page SpectraLink 8000 Telephony Gateway Administration Overview SpectraLink 8000 Telephony Gateway Administration Guide SpectraLink 8000 Telephony Gateway Configuration Sequence Send All 11. Perform AP coverage test per Certifying the Wireless TelephonesPress Navigating through the Administration Console ScreensTo Perform this Function Page Connecting to the SpectraLink 8000 Telephony Gateway Connect via the Serial PortSelect a SpectraLink 8000 Telephony Gateway to Administer If using a serial connection, only the SpectraLink 8000 Telephony Gateway that is connected via the serial cable is shown 5. Unplug the serial cable Connecting via Telnet Connecting via External ModemConfigure modem internal settings US Robotics Sportster Connecting via Internal Modem Connect the modemPage Function Main MenuMenu Option Page Network Configuration Subnet Mask The network administrator must define the subnet mask correct setting from the DHCP server. The DHCP setting is only valid when the IP address is also acquired using DHCP Press Esc to return to the SpectraLink 8000 System menu Set or Change Password Page SpectraLink 8000 Telephony Gateway Configuration OAI hostname Valid entries Valid source location entries are Press Esc to return to the NetLink Wireless Telephone System menu Reset the SpectraLink 8000 Telephony Gateway Page Telephone Line Configuration Adding or Changing a Handset3. Write the MAC address on the Wireless Planning Device Worksheet 3. Press D to delete the handset information Deleting a Handset2. Use the arrow keys to highlight the line to be deleted 4. Press Y to accept changesPage Features Programming Menu Page Feature Programming no Softkeys Interface Guide for your system Programming Digital PBX FeaturesProgramming Analog PBX Features 3. Type F to assign the FLASH function Programming the ADMIN Feature Menu Programming no softkeys To change the menu settings 4. Repeat for each menu as needed Page Softkey and Shortcut Key Programming Sample screen Scroll to remaining options Speakerphone softkey programming SpectraLink 8020/8030 only Softkey Label Software Maintenance Software UpdatesUpdating Larger Systems Using FTPFTP procedure To transfer the software using FTP Updating Wireless Telephone Software Normal download messagesBackup and Restore SpectraLink 8000 Telephony Gateway Configuration Download failure or recovery messagesget config.bin gateway1.bin Troubleshooting via the System Status Menu Error Status Displays alarm and error message information Access Point Status D is day, HH is hours, MM is minutes, and SS is seconds Error StatusUnless noted otherwise, times are displayed using the format Alarm Error DescriptionReset = reset SpectraLink 8000 Telephony Gateway Alarm 1 SpectraLink Radio Protocol See Network Status section Network Status RX Broadcast The number of broadcast packets and bytes received Telephone Line Status Wireless Telephone Status WT MAC The MAC address of the handset Software Version Wireless Telephones per AP Wireless Device Planning WorksheetHost Switch Type Switch Port ID IP AddressSpectraLink 8000 Telephony Gateway Administration Guide Safety Notices Page Index