Polycom 1725-36028-001 manual Alarm, Message, Error Description, Action

Troubleshooting via the System Status Menu

Alarm	Message	Error Description		Action
Line Sync	Line [XX] out of sync	The line from the host		Check cabling from
	(where XX is 1-16)	telephone system is not		telephone system to
		communicating with the		SpectraLink 8000 Telephony
		SpectraLink 8000 Telephony		Gateway. Check PBX type
		Gateway.		to be sure it is correctly
				configured.
CT	Bootload unavailable	Bad software load on		Call Polycom Customer
		SpectraLink 8000 Telephony		Service.
		Gateway
CT	DSP code unavailable	Bad software load on
		SpectraLink 8000 Telephony
		Gateway
CT	DSP 1 keepalive	Hardware problem on		Reset
		SpectraLink 8000 Telephony		If problem persists, call
		Gateway		Polycom Customer Service.
CT	DSP 2 keepalive	Hardware problem on
		SpectraLink 8000 Telephony
		Gateway
CT	DSP 1 download	Hardware problem on
		SpectraLink 8000 Telephony
		Gateway
CT	DSP 2 download	Hardware problem on
		SpectraLink 8000 Telephony
		Gateway.
Alarm	Message		Error Description		Action

Note: Module alarms listed below should only occur in conjunction with CT/DAA alarms, shown above.

Module	Init data failed	Internal software error, usually	Correct the CT/DAA alarms first
		seen in conjunction with other	and if the Module alarm persists,
		errors.	contact Polycom Customer
			Support.
Module	Verify SpectraLink	Internal software error, usually
	8000 Telephony	seen in conjunction with other
	Gateway failed	errors.
Module	Config hardware data	Internal software error, usually
	failed	seen in conjunction with other
		errors.
Module	Start hardware failed	Internal software error, usually
		seen in conjunction with other
		errors.
Module	Init data failed	Internal software error, usually
		seen in conjunction with other
		errors.

Reset = reset SpectraLink 8000 Telephony Gateway

PN: 1725-36028-001_T.doc 97