Seagate DL585 manual Troubleshooting

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6 Troubleshooting

This chapter provides specific troubleshooting information for the server. Use it to find details about server startup and operation errors.

For information on LEDs and switches specific to the server, see Chapter 4, “Server component identification.”

For a more detailed discussion of troubleshooting techniques, diagnostic tools, error messages, and preventative maintenance, see the HP Servers Troubleshooting Guide included on the Documentation CD that ships with the server.

WARNING! A risk of personal injury exists from hazardous energy levels. The installation of options and the routine maintenance and service of this product should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

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Contents HP ProLiant DL585 Server Page Contents NIC Bbwce About this guide Where to go for additional helpAudience assumptions Technician notesTelephone numbers Integrated Management LogCustomer self-repair program Illustrated parts catalogMechanical components exploded view Mechanical components spare parts list‡REQUIREMENT System components exploded view System components spare parts listPPM Sdram ‡REQUIREMENT Safety considerations Removal and replacement proceduresPreparation procedures Electrostatic dischargePowering down the server Extending the server from the rack Locating and removing the Torx T-15 toolRemoval and replacement procedures Installing the access panel Removing the access panelRemoving the server from the rack Processor memory board population guidelines Processor memory boardsPPM Removing a processor ProcessorRemoval and replacement procedures Minimum memory requirements Memory optionsRemoving a Dimm Hard drive blanks Drive replacement precautionsHot-plug Scsi hard drives Hot-plug SAS or Sata hard drives SAS or Sata hard drive cage Power transfer board Removal and replacement procedures Power supply blank Hot-plug power supplies Universal media drives Hot-plug fansRemoving a drive from bay Front bezel Power button/LED assembly Expansion boards PCI-X expansion boards Performance balancingScsi cables Front fan cage Pass-through board QuickFind diagnostic display board and lightpipe Rear fan cage Bbwc assembly Scsi backplane Locating the battery on the system board System batteryRemove the existing battery System board Removal and replacement procedures Cutting the cable tie-wraps AC filter cable assemblyRemoval and replacement procedures Removal and replacement procedures Re-entering the server serial number Diagnostic tools Diagnostic toolsPost Server component identification ConnectorsRear panel Scsi backplane Scsi backplane board connectorsProcessor and PPM Dimm slotsFront panel LEDsHP ProLiant DL585 Server User Guide on QuickFind diagnostic displayHot-plug Scsi hard drive LEDs Hot-plug Scsi hard drivesHot-plug Scsi hard drive LED combinations Hot-plug SAS or Sata hard drive LED combinations Hot-plug SAS or Sata hard drivesHot-plug SAS or Sata hard drive LED combinations Hot-plug fans Hot-plug power suppliesNIC Bbwce Internal diagnostic display System maintenance switch SW3 System board switchesSystem ID switch SW4 System ID Switch SW4 System ID switch SW4ILO/Redundant ROM override switch SW5 Rear unit identification LED switch Non-maskable interrupt switchTroubleshooting If the server does not start Is the system power LED off? Diagnostic stepsIs the internal health LED green? Servers Troubleshooting Guide Is the monitor displaying information? Error message Problems after initial boot Provided in the Factory-Installed Two-processor memory board configuration Troubleshooting a failed processorFour-processor memory board configuration Other information resources Server specifications SpecificationsIndex UID LED