Seagate DL585 manual Diagnostic steps, Is the system power LED off?

Page 75

Diagnostic steps

If the server does not power up or powers up but does not complete POST, answer the questions in Table 27 to determine appropriate actions based on the symptoms observed. The flow of questions reflects the usual flow of events during a power-on sequence. A flow chart following this table illustrates the recommended diagnostic steps and decision options.

According to the answers you give, you will be directed to an appropriate secondary table in this section. The table outlines possible reasons for the problem, options available to assist in diagnosis, possible solutions, and references to other sources of information.

Table 27 Diagnostic steps

Question

Action

 

 

Question 1:

If no, continue to question 2.

Is the system power LED off?

If yes, see Table 28.

 

 

Question 2:

If yes, continue to question 3.

Is the system power LED green?

If no, see Table 29.

 

 

Question 3:

If yes, continue to question 4.

Is the external health LED green?

If no, see Table 30.

 

 

Question 4:

If yes, continue to question 5.

Is the internal health LED green?

If no, see Table 31.

 

 

Question 5:

If yes, use the POST messages for further diagnosis. See Table

Is the monitor displaying information?

32 for details.

 

If no, see Table 32.

 

 

Table 28

Is the system power LED off?

 

Answer

 

Possible reasons

Possible solutions

 

 

 

 

Yes

 

The system is not connected to AC

Be sure that the power cord is connected

 

 

power, or no AC power is available.

to the power supply.

 

 

A power supply problem exists. The

Be sure that the power supply is

 

 

power supply might not be connected or

undamaged and fully seated, and then

 

 

inserted properly, it might have a

verify that the power supply LED is green

 

 

damaged connector, or it might have

when you power up the server. See

 

 

failed.

Chapter 4, “Server component

 

 

 

identification,” for locations and states.

 

 

 

 

 

 

A broken connection exists between the

Be sure that the power switch cable

 

 

front panel LED assembly and the

assembly is inserted properly to the

 

 

removable media board.

removable media board.

The front panel LED assembly has failed. See the HP Servers Troubleshooting Guide for further options. If these solutions do not solve the problem, contact an authorized service provider for assistance.

No

—

If the system power button LED is amber,

 

 

press the Power on/Standby button.

 

 

See Table 29.

 

 

NOTE:

For LED locations and functions, see Chapter 4, “Server component identification.”

 

 

 

Table 29 Is the system power LED green?

Answer

Possible reasons

Possible solutions

 

 

 

No, it is off

Power on/Standby button has not been

Firmly press the power button.

 

pressed firmly.

 

 

 

 

Troubleshooting 75

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Contents HP ProLiant DL585 Server Page Contents NIC Bbwce Technician notes Where to go for additional helpAbout this guide Audience assumptionsTelephone numbers Integrated Management LogCustomer self-repair program Illustrated parts catalogMechanical components exploded view Mechanical components spare parts list‡REQUIREMENT System components exploded view System components spare parts listPPM Sdram ‡REQUIREMENT Electrostatic discharge Removal and replacement proceduresSafety considerations Preparation proceduresPowering down the server Extending the server from the rack Locating and removing the Torx T-15 toolRemoval and replacement procedures Installing the access panel Removing the access panelRemoving the server from the rack Processor memory board population guidelines Processor memory boardsPPM Removing a processor ProcessorRemoval and replacement procedures Minimum memory requirements Memory optionsRemoving a Dimm Drive replacement precautions Hard drive blanksHot-plug Scsi hard drives Hot-plug SAS or Sata hard drives SAS or Sata hard drive cage Power transfer board Removal and replacement procedures Power supply blank Hot-plug power supplies Universal media drives Hot-plug fansRemoving a drive from bay Front bezel Power button/LED assembly Expansion boards PCI-X expansion boards Performance balancingScsi cables Front fan cage Pass-through board QuickFind diagnostic display board and lightpipe Rear fan cage Bbwc assembly Scsi backplane Locating the battery on the system board System batteryRemove the existing battery System board Removal and replacement procedures Cutting the cable tie-wraps AC filter cable assemblyRemoval and replacement procedures Removal and replacement procedures Re-entering the server serial number Diagnostic tools Diagnostic toolsPost Connectors Server component identificationRear panel Scsi backplane Scsi backplane board connectorsProcessor and PPM Dimm slotsFront panel LEDsHP ProLiant DL585 Server User Guide on QuickFind diagnostic displayHot-plug Scsi hard drive LEDs Hot-plug Scsi hard drivesHot-plug Scsi hard drive LED combinations Hot-plug SAS or Sata hard drive LED combinations Hot-plug SAS or Sata hard drivesHot-plug SAS or Sata hard drive LED combinations Hot-plug fans Hot-plug power suppliesNIC Bbwce Internal diagnostic display System maintenance switch SW3 System board switchesSystem ID switch SW4 System ID Switch SW4 System ID switch SW4ILO/Redundant ROM override switch SW5 Rear unit identification LED switch Non-maskable interrupt switchTroubleshooting If the server does not start Is the system power LED off? Diagnostic stepsIs the internal health LED green? Servers Troubleshooting Guide Is the monitor displaying information? Error message Problems after initial boot Provided in the Factory-Installed Troubleshooting a failed processor Two-processor memory board configurationFour-processor memory board configuration Other information resources Server specifications SpecificationsIndex UID LED
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