Seagate DL585 manual If the server does not start

Page 74

If the server does not start

This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST. The server must first complete this test each time you power up, before it can load the operating system and start running software applications.

WARNING! A risk of personal injury exists from hazardous energy levels. The installation of options, and the routine maintenance and service of this product shall be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

If the server does not start:

1.Verify that the server and monitor are plugged into a working outlet.

2.Be sure that the power source is working properly:

a.Verify the status using the system power LED.

b.Verify that the Power on/Standby button was pressed firmly.

3.Be sure that the power supplies are working properly by looking at the power supply LEDs.

NOTE: For more information about the location and status of LEDs, see Chapter 4, “Server component identification.” For more information about power, see the HP Servers Troubleshooting Guide.

4.Look at the interlock LEDs on the hood label. If any LEDs are amber, reseat the component.

5.If the system does not complete POST or start loading an operating system, see the HP Servers Troubleshooting Guide.

6.If the server is rebooting repeatedly, verify that the system is not rebooting because of a problem that initiates an ASR-2 reboot. Some operating systems reboot server when an error occurs. This behavior is the default in Microsoft Windows Server™ 2003.

7.Restart the server.

IMPORTANT: If the server does not restart, proceed to the following section, “Diagnostic steps.”

8.Look at the server for the following normal power-up sequence to verify that the system meets the minimal hardware requirements and is powered up during normal operations:

a.The power button LED turns from standby (amber) to on (green).

b.The fans start up. It is normal for the fans to initially run at full speed and then slow down.

9.Look at the monitor for the following messages that verify the system meets the minimal hardware requirements and is powered up during normal operations:

a.ProLiant logo

b.BIOS information

c.Copyright information

d.Processor initialization

e.Multi-initiator configuration

IMPORTANT: Select the multi-initiator configuration utility (by pressing CRTL-A) only to support HP storage and clustering options.

f.PXE initialization

g.Option ROMs

h.SCSI devices

The operating system loads to complete the boot process.

If the server completes POST and attempts to load the operating system, go to the “Problems after initial boot” section in this chapter.

Troubleshooting 74

Page 73 Page 75
Image 74
Page 73 Page 75
Contents HP ProLiant DL585 Server Page Contents NIC Bbwce Audience assumptions Where to go for additional helpAbout this guide Technician notesIntegrated Management Log Telephone numbersIllustrated parts catalog Customer self-repair programMechanical components spare parts list Mechanical components exploded view‡REQUIREMENT System components spare parts list System components exploded viewPPM Sdram ‡REQUIREMENT Preparation procedures Removal and replacement proceduresSafety considerations Electrostatic dischargePowering down the server Locating and removing the Torx T-15 tool Extending the server from the rackRemoval and replacement procedures Removing the access panel Installing the access panelRemoving the server from the rack Processor memory boards Processor memory board population guidelinesPPM Processor Removing a processorRemoval and replacement procedures Memory options Minimum memory requirementsRemoving a Dimm Hot-plug Scsi hard drives Drive replacement precautionsHard drive blanks Hot-plug SAS or Sata hard drives SAS or Sata hard drive cage Power transfer board Removal and replacement procedures Power supply blank Hot-plug power supplies Hot-plug fans Universal media drivesRemoving a drive from bay Front bezel Power button/LED assembly Expansion boards Performance balancing PCI-X expansion boardsScsi cables Front fan cage Pass-through board QuickFind diagnostic display board and lightpipe Rear fan cage Bbwc assembly Scsi backplane System battery Locating the battery on the system boardRemove the existing battery System board Removal and replacement procedures AC filter cable assembly Cutting the cable tie-wrapsRemoval and replacement procedures Removal and replacement procedures Re-entering the server serial number Diagnostic tools Diagnostic toolsPost Rear panel ConnectorsServer component identification Scsi backplane board connectors Scsi backplaneDimm slots Processor and PPMLEDs Front panelQuickFind diagnostic display HP ProLiant DL585 Server User Guide onHot-plug Scsi hard drives Hot-plug Scsi hard drive LEDsHot-plug Scsi hard drive LED combinations Hot-plug SAS or Sata hard drives Hot-plug SAS or Sata hard drive LED combinationsHot-plug SAS or Sata hard drive LED combinations Hot-plug power supplies Hot-plug fansNIC Bbwce Internal diagnostic display System board switches System maintenance switch SW3System ID switch SW4 System ID switch SW4 System ID Switch SW4 ILO/Redundant ROM override switch SW5 Non-maskable interrupt switch Rear unit identification LED switchTroubleshooting If the server does not start Diagnostic steps Is the system power LED off?Is the internal health LED green? Servers Troubleshooting Guide Is the monitor displaying information? Error message Problems after initial boot Provided in the Factory-Installed Four-processor memory board configuration Troubleshooting a failed processorTwo-processor memory board configuration Other information resources Specifications Server specificationsIndex UID LED
Top Page Image Contents