Connect Tech PCI-104 Customer Support Overview, Contact Information, Telephone/Facsimile

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Connect Tech FreeForm/PCI-104 User Manual

Customer Support Overview

If you experience difficulties after reading the manual and/or using the product, contact the Connect Tech reseller from which you purchased the product. In most cases the reseller can help you with product installation and difficulties.

In the event that the reseller is unable to resolve your problem, our highly qualified support staff can assist you. Our support section is available 24 hours a day, seven days a week on our website at:

www.connecttech.com/support/support.asp. See the contact information section below for more information on how to contact us directly. Our technical support is always free.

Not listing all possible trademarks or copyright acknowledgments does not constitute a lack of acknowledgment to the rightful owners of the trademarks and copyrights mentioned in this document.

Contact Information

We offer three ways for you to contact us:

Telephone/Facsimile

Technical Support representatives are ready to answer your call Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern Standard Time. Our numbers for calls are:

Telephone:

800-426-8979

(North America only)

Telephone:

519-836-1291

(Live assistance available 8:30 a.m. to 5:00 p.m. EST, Monday to

 

Friday)

 

Facsimile:

519-836-4878

(on-line 24 hours)

Email/Internet

You may contact us through the Internet. Our email and URL addresses are:

sales@connecttech.com

support@connecttech.com

www.connecttech.com

Mail/Courier

You may contact us by letter and our mailing address for correspondence is: Connect Tech, Inc.

42 Arrow Road

Guelph, Ontario

Canada N1K 1S6

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Contents FreeForm/PCI-104 Limited Lifetime Warranty Copyright NoticeTrademark Acknowledgment Email/Internet Customer Support OverviewContact Information Telephone/FacsimileTable of Contents List of Figures List of TablesProduct Features IntroductionAbout this manual System Overview FreeForm/PCI-104 Block DiagramComponents Jumpers /Switches DescriptionReference Design Hardware Description Jumpers and SwitchesSlot Selection RSW1 Position Fpga Configuration Settings J1 Fpga Configuration Settings J1 Location FunctionConnector Pinouts MTGRXN0112 RS-485 Port 2 Pinout P6 Signal Direction Gpio Header P7 Gpio Header Pinout Signal DirectionExternal Power Connector Pinout P8 Signal Direction Side View External Power Connector P8Connector’s Mating Components and Cables Hardware Installation Heat Sink InstallationStand-alone Operation Reference Design & Application Examples Software InstallationFpga Development Environment PLX Software Development Kit SDKFpga Configuration Reference Design Fpga power analysis Power and Thermal ConsiderationsSpecifications Launch Impact Appendix a iMPACT Instructions for Fpga ConfigurationPage Page Programming the Fpga Generating a Prom MCS File Page Revision Configuring the Fpga / SPI flash Association Configuring the Fpga with the SPI FlashPage Programming the Flash Elapsed time = Scenario 1 Heatsink attached, 250 LFM Appendix B Power calculationsScenario 2 No Heatsink, 250 LFM Scenario 3 No heatsink, 0 LFM Appendix C Hardware Changes from Revision B Revision C Reference DesignRevision B Local Clock Generation DDR2 PinoutConnector Pinouts Hardware DescriptionRevision B Revision C Specifications Revision B Revision C Power RequirementsRevision B