Pitney Bowes J693 manual If an image is on the used ribbon, If no image is on the used ribbon

If experiencing this problem…			Try this solution…
No power (all indicator lights ∙ Verify that the AC power cord has been
are ‘Off”):			made at both the outlet and the printer;
			also, ensure the power switch is ‘On’.
			∙ Verify that the AC outlet is functioning, or
			try moving the printer to another AC
			circuit.
			∙ The AC cord may be damaged; replace it.
			∙ The power switch may be defective or the
			line fuse blown; call for service.
Nothing	is printing	(labels	Begin by examining the used ribbon for an
advance	normally,	but no
			image.
image is printed):
			If an image is on the used ribbon:
			Verify that the ribbon was properly loaded
			yper Section 3.3.
			If it was properly loaded, the wrong ribbon
			coating configuration was used. Clean the
			printhead (see Section 5.5.1). Use only
			Pitney Bowes ribbons.

If no image is on the used ribbon:

∙Run any Quick Test label; see Section 4.3. If an image printed, then check the protocol and port settings for both the printer and host. These must match.

∙The heat setting may be too low. Make an adjustment in the software program or through the Front Panel.

∙The media/ribbon combination may be incorrect. Contact a Media Representative.

∙The printhead or printhead cable(s) may be loose; power ‘Off’ and reconnect; see Section 5.4 for locations.

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