5.6.3 Application Update Problems
Note: If experiencing trouble when attempting to download the file to the printer, try the following alternate methods:
1)Use the download procedure in Section 5.6.2.
2)Windows® users – try restarting the computer in
3)Use a Windows® Driver – ‘Send File to Printer Function’.
The following is list of possible update error messages:
Application Update Error Messages
Displayed Message | Descriptions / Causes / Solutions |
The printer detected an error during the decompression and transfer of file data from cache storage into the Flash memory. Confirm the version and retry the download; however, if the
"" problem continues call for service.
The printer could not successfully erase Flash memory. The possible cause is defective Flash memory. Try the download again; however, if the
" problem continues call for service.
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| The printer could not successfully write the |
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| program into Flash memory. A possible cause is |
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| defective Flash memory. Try the download again; |
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| |
| """ | however, if the problem continues call for service. |
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| Application Firmware downloaded was not |
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| |
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| compatible with the printer’s Main PCB (i.e., |
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| firmware used was for a different model and not |
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| |
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| supported by this boot loader version). See |
| """ | Section 4.1.4 – Configuration Level. |
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| The printer detected an error in the download. The |
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| |
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| possible causes include: |
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| ∙ An invalid or corrupted file was downloading; |
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| |
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| try saving the file to the host and then download |
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| again. |
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| ∙ Communications error. Recheck cabling and |
| """ | port setting. |
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| Reserved for future use. If this message is |
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| |
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| consistent, call for service. |
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62 | J693 | |