Datamax SV-3306, ST-3210, ST-3306, SV-3210 Warranty Service Procedures, General Warranty Provisions

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Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to one of the following locations:

Datamax Corporate Headquarters

4501 Parkway Commerce Boulevard

Orlando, Florida 32808

USA

Datamax International

Herbert House, Elizabeth Way, Pinnacles

Harlow, Essex CM19 5FE

United Kingdom

A Return Material Authorization (RMA) number must be issued before the product can be returned. To open an RMA, please call the Datamax Customer Service Department at (407) 523-5550. Include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and ticket examples when possible with the defective unit. Datamax shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s confirmation that such product meets Datamax warranty. In the event of a defect covered by its warranty, Datamax will return the repaired or replaced product to the Purchaser at Datamax’s cost.

With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for ninety (90) days after the repair or replacement, whichever is later.

General Warranty Provisions

Datamax makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software.

Software is licensed on an “as is” basis without warranty. Except and to the extent expressly provided in this warranty and in lieu of all other warranties, there are no warranties, expressed or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose.

Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Datamax’s products.

66	ST/SV-3210 and ST/SV-3306

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Contents ST/SV 3210 & ST/SV Operator’s Manual Page Copyright Information Page Agency Compliance and Approvals Important Safety Instructions Contents Troubleshooting Warranty Information Glossary Index Page About the Printer Printer OverviewST Table Model Standard Features Optional Features ST/SV-3210 and ST/SV-3306 Getting Started Unpacking the PrinterInspection Additional RequirementsAC Voltage Configuration AC Selection Switch Required Fuse RatingInterfacing the Printer Printer power and interface connections Loading Ticket Stock ST ModelsPage SV Models Installing a Memory Module Using the Front Panel ST Models SV ModelsTicket Exit Three functions Two functionsConfiguration Ticket Resident FormatsTest Pattern Ticket Internal Test Ticket Warm Reset Resetting the PrinterFactory Default Reset Adjusting Maintaining the Printer TOF Sensor AdjustmentST Model TOF Sensor Adjustment SV Model TOF Sensor Adjustment Stock ID Selections Position Start of Print & Cut/Tear Adjustment Operational Database Modification Auto Bit word Parit Printer will turn off the On-Line Indicator and print Database Modification ExampleMaintenance Recommended Cleaning Schedule Area Method IntervalCleaning the Printhead ST Models RaiseCleaning the Platen Roller TOF Sensor Cleaning Ticket Detect Sensor Cleaning Interior Cleaning Exterior Surface CleaningTroubleshooting Tips TroubleshootingTry this solution… Reconfigure to match, see Section Not meet specifications see Section Try this solution… Hex Dump Mode ST/SV-3210 and ST/SV-3306 Specifications SpecificationsEnvironmental Mechanical Ticket Stock Requirements Approved Ticket Stocks Manufacturer Material CommentST/SV-3210 and ST/SV-3306 Ascii Control Code Chart Appendix aAscii Control Code Chart Available Fonts and Barcodes Appendix BDPL Fonts DPL Font Samples ST/SV-3210 and ST/SV-3306 Dtpl Fonts Font Number Font ID Font Size Box SizeDtpl Font Samples DPL Barcodes Font Barcode Type Length Checksum Valid CharactersDPL Bar Code Samples Bar Code I Codabar Bar Code K Plessey Barcode T Telepen Dtpl Barcodes Appendix C Cable ListingsST/SV-3210 and ST/SV-3306 Top Plate Dimensions SV Model Mounting Dimensions Appendix D Side Dimensions Printer Thermal Printhead, Belts, and Platen RollerWarranty Service Procedures General Warranty ProvisionsLimitation of Liability ST/SV-3210 and ST/SV-3306 Glossary ST/SV-3210 and ST/SV-3306 ST/SV-3210 and ST/SV-3306 ST/SV-3210 and ST/SV-3306 Index Ticket stock, 10 12, 21 23, 28, 29 38, 39, 46, 47, 69