If experiencing this problem… | Try this solution… |
The printer does not print | ∙ The parser mode setting between the |
formats sent from the host, but | printer and host may not match; |
the Fault Indicator remains off: | reconfigure, see Section 4.3.1. |
| ∙ The communication parameters between |
| the printer and host may not match; |
| reconfigure, see Section 4.3.1. |
| ∙ The interface connection may be faulty |
| or the cable may be incorrect or faulty; |
| check the connections and see Appendix |
| C for cable requirements. |
| ∙ The printer may be in ‘character dump |
| mode’ (see Section 5.1); cycle the |
| printer power ‘Off’ and ‘On’. |
|
|
Erratic print (strange characters | ∙ The printer may be in ‘hex dump |
instead of ticket formats are | mode’; see Section 5.1. |
printed): | ∙ If using the serial interface port, check |
| |
| the host and printer communications |
| settings; see Section 3.5.1. |
|
|
The cutter fails to cut, but the | First verify the cutter has been detected by |
Fault Indicator remains off: | printing a Configuration Ticket; see |
| Section 3.5.1: |
| ∙ If the cutter has not been detected, call |
| for service; otherwise, verify that the |
| cut function has been selected in the |
| software program. |
|
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