BT Broadband manual Unplug existing modem, router or Hub

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3Unplug existing modem, router or Hub

If this is your first connection to the internet, please go to step 4.

If you already connect to the internet using a modem, router or Hub, it must be unplugged to avoid problems with your new broadband set-up:

if your computer is using a built-in modem: unplug the wire running from your computer to the phone socket

if your computer connects to a separate modem, router or Hub: unplug any wires running from it to your computer, phone socket and mains power.

If you already have broadband and ADSL filters attached to your phone lines, you can leave them in place and re-use them with BT Total Broadband.

> If you have an existing BT Home Hub, see page 35

>To continue to use your existing broadband modem or router, see page 30

>For information on disposing of electrical equipment, see page 56

4Fit ADSL filters

You need to use ADSL filters to stop your telephone calls interfering with your broadband service. Any devices (telephones, faxes, extension bells, digital set-top boxes (e.g. Sky®) or monitored-alarm systems) that plug into your phone line need filters fitted to them.

If you don’t already have filters fitted from a previous broadband connection… At each phone socket that you’re using:

1unplug the device from the socket

2 plug an ADSL filter into the socket

3plug the device you just unplugged into the ADSL filter’s phone socket

ADSL filter

ADSLModem

Phone

> For help and examples on fitting filters, see page 36

>If you don’t have enough filters, see page 38

>If you have an ADSL master socket, see page 38

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Contents BT Total Broadband Check your box contents User Guide Contents Page Thanks for choosing BT Total Broadband What’s whatWhat to do next What else you need to knowPage Learn about… Learn about… Use this section to learn about your service BT Home Hub BT Total Broadband featuresLearn about… BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Help Connecting to the internet using the BT Home HubUse this section to find help with… What to do… Help with connecting to the internet using the BT Home HubSection Power light is red Power light is orangeUpgrading light is flashing orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?If you can’t find these details, please call us on 0800 111 Where can I find my username and password / email?Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Can I connect more than one telephone to a filter? Have an Adsl master socket, do I still need to use filters?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Encapsulation PasswordMultiplexing Preferences…, then Click NetworkDouble-click Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewWireless Association button Reset to Defaults buttonHub buttons summary Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerBT Power Save Hub featuresBT Access Control Bandwidth Declaration of Conformance BT Total Broadband username BT Total Broadband password Useful informationUseful web site addresses Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide