BT Broadband manual There’s no dial tone There is a dial tone

There’s no dial tone:	There is a dial tone:
1 try unplugging the filter and	1 check broadband service status by
plugging your phone directly into	calling 0800 169 0199. If service is
the phone socket – if there’s a dial	okay, and you’re using an extension
tone this indicates a faulty ADSL	lead or extension socket, plug the
filter. Try swapping the filter	ADSL filter and Hub directly into the
2 if you’re using an extension socket	main phone socket
or extension lead, plug the ADSL	2 unplug any other telephone devices
filter directly into the main phone	(such as telephones, fax machines,
socket and listen again	digital TV boxes etc.) in your home,
If there’s now a dial tone at the main	leaving only your Hub and its ADSL
	filter plugged in
socket, but not at the extension: the
extension lead, wiring or socket is	If the Broadband light is now a steady
faulty. Please call us on 0800 800 151	blue: either your home’s wiring or an
or contact a qualified engineer for help.	ADSL filter may be faulty. Reconnect
You can try connecting your Hub	each ADSL filter and telephone device
to your main phone socket. If the	in turn, checking the Broadband light,
Broadband light turns blue, your Hub’s	to find out if one is faulty. Also make
now connected to Broadband. Connect	sure that every telephone device that’s
you computer to your Hub and open	plugged in uses an ADSL filter. If you
your web browser	moved your Hub, try moving it back.
If there’s no dial tone at the main	When the Broadband light is blue, and
	your computer is connected to your
socket: there’s a problem with your
	Hub, open your web browser – you
telephone line. Please call us on
	should now be on the internet
0800 800 151
	If the Broadband light is still off: and
	today is your activation day, please wait
	until after midnight. If you still have no
	Broadband light after midnight, please
	call us on 0800 111 4567

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