F Broadband light is red
Broadband is active, but your Hub can’t connect to it.
1Check broadband service status by calling 0800 169 0199. If service is okay, restart your Hub by pressing and releasing the Restart button on the side of the Hub.
2Wait a couple of minutes until the Broadband light glows blue and open your web browser on your computer to check you’re connected to the internet.
3If the Broadband light is still red, try resetting the Hub’s default settings – see page 51.
4If the Broadband light is still red, please call us on 0800 111 4567.
Note: if you aren’t a BT Total Broadband customer, a red Broadband light on your Hub could mean your ‘connection’ username and password aren’t configured correctly in your Hub Manager. Check the instructions supplied by your Internet Service Provider for more details. To find out how to access your Hub Manager, see page 53.
G Broadband light is off
1Make sure it’s after midnight on your broadband activation day. If not, please wait until after this time.
2If it’s after midnight on your broadband activation day, check that the broadband cable (grey ends) is correctly inserted into your Hub’s Broadband socket (grey).
3Check that the other end of the broadband cable is correctly inserted into the ADSL filter’s DSL socket, and that the ADSL filter is correctly plugged into your phone socket – see diagram on page 36.
4Plug a phone into the Phone socket on the ADSL filter and listen for a dial tone.
5 Follow the appropriate instructions in this dial tone table on page 28.