BT Broadband manual Already have a BT Home Hub, what should I do?

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If you no longer have a need for old electrical equipment, please dispose of it following your local authority’s recycling advice. For more information, please contact your local authority or the equipment’s seller.

I already have a BT Home Hub, what should I do?

Unplug it from the mains, then follow the leads and unplug them from your computer (if not using wireless) and ADSL filter. Follow the Quick Start guide or the set-up insrtructions on page 11 to set up your new BT Home Hub and reconnect your computer.

If using wireless, you’ll need to set up your wireless connections again using the security details for your new Hub. The set-up instructions in this guide will show you how to do this.

If you use BT Broadband Talk, your existing talk number should be automatically activated on your Hub shortly after it’s connected to broadband. You’ll know this when the Phone light glows blue. If it doesn’t glow blue within a few hours, you can activate it yourself. Please go to www.bt.com/bbt to find out how to do this.

If you’re using BT Hub Phones, you’ll need to pair these to your new Hub. Please follow the instructions in your BT Hub Phone User Guide.

If you’re a member of BT FON, simply opt-in again using your new Hub. Please go to www.btfon.com

If you’ve received your new Hub as a replacement for a faulty one, please return the faulty Hub using the returns envelope sent with the replacement.

Can I use an extension lead to connect my Hub to my phone socket?

Yes. We recommend that the extension lead is in good condition and is no longer than ten metres. Using extension leads can affect broadband performance. To find out about using ADSL filters with extension leads, please see ‘Fitting filters – what do I do?’ on page 36.

Help 35

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Contents BT Total Broadband Check your box contents User Guide Contents Page What to do next Thanks for choosing BT Total BroadbandWhat’s what What else you need to knowPage Learn about… Learn about… Learn about… Use this section to learn about your serviceBT Home Hub BT Total Broadband features BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Use this section to find help with… Connecting to the internet using the BT Home HubHelp Section Help with connecting to the internet using the BT Home HubWhat to do… Upgrading light is flashing orange Power light is redPower light is orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?Already have a modem or router, what should I do? Where can I find my username and password / email?If you can’t find these details, please call us on 0800 111 Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips What do I do if I don’t have enough Adsl filters? Have an Adsl master socket, do I still need to use filters?Can I connect more than one telephone to a filter? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Multiplexing PasswordEncapsulation Double-click Preferences…, thenClick Network Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewHub buttons summary Wireless Association buttonReset to Defaults button Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerBT Access Control Hub featuresBT Power Save Bandwidth Declaration of Conformance Useful web site addresses BT Total Broadband username BT Total Broadband passwordUseful information Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide