BT Broadband manual Where can I find my username and password / email?

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Where can I find my username and password / email?

Your username and password details were sent to you by email or letter when you ordered the service. Your username is usually your.name@btinternet.com, your password should have been chosen by you.

To access your email, either use the BT Yahoo! Mail icon on your desktop or type bt.yahoo.com/webmail into your web browser. You’ll need your username and your password (see above).

If you’ve a username but can’t remember your password, you can reset your password. Go to bt.yahoo.com and click ‘Forgot password?’ on the sign-in page.

> You don’t need your username or password to connect to BT Total Broadband, but you do need them to access your email and BT Yahoo! Online features

> If you can’t find these details, please call us on 0800 111 4567

Where can I find my BT Broadband Talk phone number and password? These details were sent to you by email when you ordered the service.

To access your email, either use the BT Yahoo! Mail icon on your desktop or type bt.yahoo.com/webmail into your web browser.

If your Hub’s Phone light is blue, you can also find your BT Broadband Talk phone number using Hub Manager.

To find out how to access your Hub Manager, please see page 53. For your BT Broadband Talk password please go to www.bt.com/broadbandtalk/youraccount and click on the forgotten password link.

If you can’t find your BT Broadband Talk username and password by checking your BT Yahoo! Mail account or Hub Manager please call us on 0800 111 4567.

I already have a modem or router, what should I do?

Turn it off and unplug it from the mains. Then follow the leads and unplug them from your computer and phone socket. If it’s connected to an ADSL filter, unplug it from the filter. Follow the Quick Start guide or the set-up instructions on page 11.

34Help

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Contents BT Total Broadband Check your box contents User Guide Contents Page What’s what Thanks for choosing BT Total BroadbandWhat to do next What else you need to knowPage Learn about… Learn about… BT Home Hub BT Total Broadband features Use this section to learn about your serviceLearn about… BT Home HubBT Total Broadband Set-up Page Set-up Use this section to get set up and onlineCheck contents Unplug existing modem, router or Hub Plug in Hub ’d like to… Check Hub lightsConnect computer using CD recommended WPA Network name/SSID Wireless key Security typeWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Help Connecting to the internet using the BT Home HubUse this section to find help with… What to do… Help with connecting to the internet using the BT Home HubSection Power light is orange Power light is redUpgrading light is flashing orange No lightsBroadband light is flashing orange Your Hub is connecting to broadband. Please wait a whileBroadband light is off Broadband light is redThere’s no dial tone There is a dial tone Broadband light is blue 5a if you’re using an Ethernet cableHelp Setting up or using a non-BT Total Broadband feature Setting up or using a BT Total Broadband featureWhy does my broadband speed seem slow? General troubleshootingMy CD won’t run. What should I do? To connect to the internet?If you can’t find these details, please call us on 0800 111 Where can I find my username and password / email?Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Can I connect more than one telephone to a filter? Have an Adsl master socket, do I still need to use filters?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? Is my wireless connection secure? How can I tell if my computer has built-in wireless?For more information on your Hub Manager, see Enter your Hub Manager passwordWireless connection to my Hub is unreliable. What can I do? Encapsulation PasswordMultiplexing Click Network Preferences…, thenDouble-click Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Use this section to find out about your Hub Your BT Home HubHub overview Use these sockets To set up your Hub SeeReset to Defaults button Wireless Association buttonHub buttons summary Restart buttonHere’s a quick summary of what your Hub lights mean… Hub lightsHub Manager Hub sockets summaryBT Power Save Hub featuresBT Access Control Bandwidth Declaration of Conformance Useful information BT Total Broadband username BT Total Broadband passwordUseful web site addresses Your detailsUpgrading light 24, 25, 52 USB 40 IndexOffices worldwide