BT Broadband manual Upgrading light is flashing orange, Power light is red, Power light is orange

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A Upgrading light is flashing orange

Important – do not turn off or restart your Hub when the Upgrading light is flashing orange.

Your Hub’s software is being upgraded remotely. Please wait – it can take up to 30 minutes before your Hub automatically restarts. You won’t be able to connect to broadband until the Broadband light glows blue.

B Power light is red

If Power light is flashing red, please wait two minutes for your Hub to restart. If it continues to flash red, or is steady red, please call us on 0800 111 4567.

C Power light is orange

BT Power Save is active. To wake the Hub from power save mode:

1restart your Hub by pressing and releasing the Restart button on the side of the Hub

2wait a few minutes for your Hub’s Broadband light to glow steady blue

3open your web browser on your computer to check you’re connected to the internet

For more information on BT Power Save, please see page 54.

D No lights

1Turn off and unplug Hub power.

2Check Hub power cable is correctly inserted into the Power socket on the back of the Hub.

3Check your mains power socket is working.

4Plug Hub power cable back into mains and turn on.

5If no Hub lights are on, try resetting the Hub’s default settings. See page 51.

6Wait a couple of minutes for the Power light to glow blue.If there are still no lights on after above steps, please call us on 0800 111 4567.

Help 25

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Contents BT Total Broadband Check your box contents User Guide Contents Page Thanks for choosing BT Total Broadband What’s whatWhat to do next What else you need to knowPage Learn about… Learn about… Use this section to learn about your service BT Home Hub BT Total Broadband featuresLearn about… BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Help Connecting to the internet using the BT Home HubUse this section to find help with… What to do… Help with connecting to the internet using the BT Home HubSection Power light is red Power light is orangeUpgrading light is flashing orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?If you can’t find these details, please call us on 0800 111 Where can I find my username and password / email?Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Can I connect more than one telephone to a filter? Have an Adsl master socket, do I still need to use filters?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Encapsulation PasswordMultiplexing Preferences…, then Click NetworkDouble-click Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewWireless Association button Reset to Defaults buttonHub buttons summary Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerBT Power Save Hub featuresBT Access Control Bandwidth Declaration of Conformance BT Total Broadband username BT Total Broadband password Useful informationUseful web site addresses Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide