Notices
Bandwidth
As you know, with BT Total Broadband and your BT Home Hub you can enjoy adding a number of services to your home network. Add these to all the online activities you may also be doing – such as listening to internet radio, watching online video and downloading files – and you’ll end up with a busy broadband line!
Please bear in mind that too many things happening at once over your broadband line may affect the quality of service you receive – this is normal and not a fault with your service. In the unlikely event that this happens to your network, you’ll notice slow downloads and possible small interruptions to phone calls. Simply try to reduce the number of things happening at once over your broadband line. Your service can also be affected if the internet is busy.
Warranty
We guarantee that the BT Home Hub 2.0 will work to the relevant specification for the minimum period of your agreement* and that it will be free from faulty design, manufacture or materials. If at any time during the minimum period you find that the BT Hub or other equipment is not working properly you may return it to us and we will replace or (at our option) repair it.
We will not be responsible for any defects arising from fair wear and tear, accidental or willful damage, misuse or failure to follow our instructions. If you return any equipment
as faulty, we may test the equipment – if it is working, we will send it back to you. If we do so, we may charge you our costs for our testing and postage. This does not affect your legal rights relating to equipment which is faulty or wrongly described.
Safety and regulatory instructions
Please read this document carefully prior to set-up!
•Your Hub will get warm once it is connected to the power supply. Although this is normal, you should make sure that your Hub has adequate ventilation to prevent it from overheating.
Never block the vents on your Hub.
•Don’t expose your Hub to rain, water, moisture or direct sunshine.
•Don’t spill liquid on your Hub.
•Keep your Hub away from sources of heat such as heaters or radiators.
•Don’t attempt to disassemble or open up your Hub yourself. Not only will it make your warranty void, it may expose you to dangerous voltage or other hazards.
•Before cleaning, disconnect your Hub from its power supply. Use a damp cloth for cleaning.
•For better performance, don’t place your Hub on a television or computer monitor.
•In the event of an electrical storm, you must unplug all of your equipment from the electricity supply and phone sockets.
* The minimum period will be either 12 or 18 months depending on the Option you choose when you place your order.
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