BT Broadband manual General troubleshooting, Why does my broadband speed seem slow?

Page 35

General troubleshooting

In this section you’ll find some answers to the more common connection problems. If you’re online, see www.bt.com/broadband/help for lots more help and advice.

	Page

My CD won’t run. What should I do?	33

Where can I find my username and password / email?	34

Where can I find my BT Broadband Talk phone number and password?	34

I already have a modem or router, what should I do?	34

I already have a BT Home Hub, what should do?	35

Can I use an extension lead to connect my Hub to my phone socket?	35

Fitting filters – what do I do?	36

I have an ADSL master socket, do I still need to use filters?	38

Can I connect more than one telephone to a filter?	38

What do I do if I don’t have enough ADSL filters?	38

My broadband connection to my Hub is unreliable. What should I do?	38

Why does my broadband speed seem slow?	39

I don’t have an Ethernet port, can I connect to the Hub using a wire?	40

What do I need to use wireless?	40

How can I tell if my computer has built-in wireless?	40

Where can I buy a wireless adapter?	40

Where can I get help with my computer’s wireless?	40

Is my wireless connection secure?	40

More…

32Help

Image 35

Contents BT Total Broadband Check your box contents User Guide Contents Page What else you need to know Thanks for choosing BT Total BroadbandWhat’s what What to do nextPage Learn about… Learn about… BT Home Hub Use this section to learn about your serviceBT Home Hub BT Total Broadband features Learn about…BT Total Broadband Set-up Page Set-up Use this section to get set up and onlineCheck contents Unplug existing modem, router or Hub Plug in Hub ’d like to… Check Hub lightsConnect computer using CD recommended WPA Network name/SSID Wireless key Security typeWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Use this section to find help with… Connecting to the internet using the BT Home HubHelp Section Help with connecting to the internet using the BT Home HubWhat to do… No lights Power light is redPower light is orange Upgrading light is flashing orangeBroadband light is flashing orange Your Hub is connecting to broadband. Please wait a whileBroadband light is off Broadband light is redThere’s no dial tone There is a dial tone Broadband light is blue 5a if you’re using an Ethernet cableHelp Setting up or using a non-BT Total Broadband feature Setting up or using a BT Total Broadband featureWhy does my broadband speed seem slow? General troubleshootingMy CD won’t run. What should I do? To connect to the internet?Already have a modem or router, what should I do? Where can I find my username and password / email?If you can’t find these details, please call us on 0800 111 Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips What do I do if I don’t have enough Adsl filters? Have an Adsl master socket, do I still need to use filters?Can I connect more than one telephone to a filter? Why does my broadband speed seem slow? Is my wireless connection secure? How can I tell if my computer has built-in wireless?For more information on your Hub Manager, see Enter your Hub Manager passwordWireless connection to my Hub is unreliable. What can I do? Multiplexing PasswordEncapsulation Network icon Preferences…, thenClick Network Double-clickClick OK twice Page Your BT Home Hub Your BT Home Hub Use this section to find out about your Hub Your BT Home HubHub overview Use these sockets To set up your Hub SeeRestart button Wireless Association buttonReset to Defaults button Hub buttons summaryHere’s a quick summary of what your Hub lights mean… Hub lightsHub Manager Hub sockets summaryBT Access Control Hub featuresBT Power Save Bandwidth Declaration of Conformance Your details BT Total Broadband username BT Total Broadband passwordUseful information Useful web site addressesUpgrading light 24, 25, 52 USB 40 IndexOffices worldwide