Help with connecting to the internet using other devices (i.e. not the BT Home Hub)
If you aren’t using a BT Home Hub, please check your equipment’s documentation
–there may be a troubleshooting section. Your router’s lights can often also help you identify a problem.
The following tips may also help:
•make sure all cables are fitted correctly and plugged in securely
•make sure you’ve ADSL filters fitted to all the phone sockets on the broadband line
•try swapping the ADSL filter your router is plugged into with another, in case the filter is faulty
•if you’re using an extension socket, check that it’s working, i.e. plug a phone into the phone socket of the ADSL filter and listen for a dial tone
•if you’re using an extension lead or extension socket, try connecting your router to the main socket. If this works, it may mean you’ve a problem with your extension wiring or extension lead
•if you’re using wireless, try moving your computer closer to the router
•try altering the position of the router aerial (if fitted)
•make sure the computer and router aren’t close to large electrical appliances
•try changing wireless channels (see your router instructions to find out how to do this)
Or, if you have a BT Home Hub available, you could disconnect your existing equipment and try using your BT Home Hub, see page 34 for