BT Broadband manual To connect to the internet?, My CD won’t run. What should I do?

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My computer or device does’t work with WPA, can I still use	41
wireless on my Hub?

The wireless connection to my Hub is unreliable. What can I do?	42

My computer displays a message ‘Windows cannot configure this	42
wireless connection’ when I try to set up a wireless connection.
What can I do?

Where can I get some help with general home computing	43
and technology?

I’m moving home. What should I do?	43

I’d like to continue to use my existing router. What do I need to	43
do to connect to BT Total Broadband?

How do I set my computer to obtain an IP address automatically?	44

What do I do if a dial-up networking window appears when trying	45
to connect to the internet?

My CD won’t run. What should I do?

PC users: wait 30 seconds, then click on My Computer in the Windows Start menu, then click the CD icon. In the list of files, double-click setup.

Mac OS users: double-click the BT Total Broadband desktop icon, then double-click Install.app.

If CD still won’t run, follow the steps on page 16 for connecting your computer manually to the Hub.

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Contents BT Total Broadband Check your box contents User Guide Contents Page Thanks for choosing BT Total Broadband What’s whatWhat to do next What else you need to knowPage Learn about… Learn about… Use this section to learn about your service BT Home Hub BT Total Broadband featuresLearn about… BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Connecting to the internet using the BT Home Hub HelpUse this section to find help with… Help with connecting to the internet using the BT Home Hub What to do…Section Power light is red Power light is orangeUpgrading light is flashing orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?Where can I find my username and password / email? If you can’t find these details, please call us on 0800 111Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Have an Adsl master socket, do I still need to use filters? Can I connect more than one telephone to a filter?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Password EncapsulationMultiplexing Preferences…, then Click NetworkDouble-click Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewWireless Association button Reset to Defaults buttonHub buttons summary Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerHub features BT Power SaveBT Access Control Bandwidth Declaration of Conformance BT Total Broadband username BT Total Broadband password Useful informationUseful web site addresses Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide