BT Broadband manual Password, Encapsulation, Multiplexing

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computer by clicking Start then All programs and looking through the list. Once you find this software, you can either use it to set up your wireless connection – its help function may be useful if you’re not sure how to do this – or there may be

a tick box that allows Windows to control the wireless set-up. Then follow the instructions on page 16.

Where can I get some help with general home computing and technology?

BT Home IT Support can give you professional IT support and advice across a wide range of computer and IT devices. For help over the phone or in your home, go to www.bt.com/homeitsupport or call 0800 876 6542.

I’m moving home. What should I do?

Call us on 0800 800 150, giving at least five days’ notice. Broadband service is subject to availability at your new home.

I’d like to continue to use my existing router. What do I need to do connect to BT Total Broadband?

We recommend you use the BT Home Hub to get the most out of your BT Total Broadband service. However, if you’re going to be using another type of modem or router, please follow its set-up instructions.

You may need the following information:

Connection, PPP or username:

broadband.user@btbroadband.com

 

 

Password:

None required1

 

 

Encapsulation:

PPPoA or PPP over ATM

 

 

Multiplexing:

VC-based or VC Mux

 

 

VPI/VCI:

0/38

 

 

Once you have successfully connected your computer to the internet, you’re ready to continue your set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more.

Please go to www.bt.com/setup/start

1The BT Total Broadband network doesn’t need a connection password. However, some routers do require one. If you’re asked for a password, just enter ‘password’ and confirm, as required.

Help 43

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Contents BT Total Broadband Check your box contents User Guide Contents Page What to do next Thanks for choosing BT Total BroadbandWhat’s what What else you need to knowPage Learn about… Learn about… Learn about… Use this section to learn about your serviceBT Home Hub BT Total Broadband features BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Help Connecting to the internet using the BT Home HubUse this section to find help with… What to do… Help with connecting to the internet using the BT Home HubSection Upgrading light is flashing orange Power light is redPower light is orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?If you can’t find these details, please call us on 0800 111 Where can I find my username and password / email?Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Can I connect more than one telephone to a filter? Have an Adsl master socket, do I still need to use filters?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Encapsulation PasswordMultiplexing Double-click Preferences…, thenClick Network Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewHub buttons summary Wireless Association buttonReset to Defaults button Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerBT Power Save Hub featuresBT Access Control Bandwidth Declaration of Conformance Useful web site addresses BT Total Broadband username BT Total Broadband passwordUseful information Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide