BT manual Broadband light is flashing orange

Page 29

E Broadband light is flashing orange

Your Hub is connecting to broadband. Please wait a while.

Note for the first 24 hours after set-up

After you’ve installed your Hub, it can take up to 24 hours to establish the fastest, most reliable service possible on your line. During this time, the Broadband light may flash orange between periods of steady blue and your broadband service may be interrupted. This is normal. Please leave your Hub connected and switched on and it should settle down after 24 hours.

…and the next ten days

We’ll also remotely test your line for up to ten days after your broadband is activated. This may occasionally interrupt your service, causing the Broadband light to flash orange. This is normal, and should settle down after ten days.

If your Broadband light’s still flashing after 24 hours and you can’t use your broadband service, please try the following:

1restart your Hub by pressing and releasing the Restart button on the side of the Hub

2check that any extension sockets you’re using have an ADSL filter fitted (see page 36)

3if you’re using an extension lead or extension socket, plug the ADSL filter and Hub directly into the main phone socket

4unplug any other telephone devices (such as telephones, fax machines, digital TV boxes etc.) in your home, leaving only your Hub and its ADSL filter plugged in

5if the Broadband light is now a steady blue, your Hub is successfully connected to broadband. Connect your computer to your Hub and open your web browser to check you’re connected to the internet. If you still aren’t connected, either your home’s wiring or an ADSL filter may be faulty. Reconnect each ADSL filter and telephone device in turn, checking the Broadband light, to find out if any device is faulty. Also make sure that every device in use is using an ADSL filter

6if your Broadband light continues to flash, there may be a fault or interference on your line. Please call us on 0800 111 4567

26Help

Page 28 Page 30
Image 29
Page 28 Page 30
Contents BT Total Broadband Check your box contents User Guide Contents Page What’s what Thanks for choosing BT Total BroadbandWhat to do next What else you need to knowPage Learn about… Learn about… BT Home Hub BT Total Broadband features Use this section to learn about your serviceLearn about… BT Home HubBT Total Broadband Set-up Page Set-up Use this section to get set up and onlineCheck contents Unplug existing modem, router or Hub Plug in Hub ’d like to… Check Hub lightsConnect computer using CD recommended WPA Network name/SSID Wireless key Security typeWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Use this section to find help with… Connecting to the internet using the BT Home HubHelp Section Help with connecting to the internet using the BT Home HubWhat to do… Power light is orange Power light is redUpgrading light is flashing orange No lightsBroadband light is flashing orange Your Hub is connecting to broadband. Please wait a whileBroadband light is off Broadband light is redThere’s no dial tone There is a dial tone Broadband light is blue 5a if you’re using an Ethernet cableHelp Setting up or using a non-BT Total Broadband feature Setting up or using a BT Total Broadband featureWhy does my broadband speed seem slow? General troubleshootingMy CD won’t run. What should I do? To connect to the internet?Already have a modem or router, what should I do? Where can I find my username and password / email?If you can’t find these details, please call us on 0800 111 Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips What do I do if I don’t have enough Adsl filters? Have an Adsl master socket, do I still need to use filters?Can I connect more than one telephone to a filter? Why does my broadband speed seem slow? Is my wireless connection secure? How can I tell if my computer has built-in wireless?For more information on your Hub Manager, see Enter your Hub Manager passwordWireless connection to my Hub is unreliable. What can I do? Multiplexing PasswordEncapsulation Click Network Preferences…, thenDouble-click Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Use this section to find out about your Hub Your BT Home HubHub overview Use these sockets To set up your Hub SeeReset to Defaults button Wireless Association buttonHub buttons summary Restart buttonHere’s a quick summary of what your Hub lights mean… Hub lightsHub Manager Hub sockets summaryBT Access Control Hub featuresBT Power Save Bandwidth Declaration of Conformance Useful information BT Total Broadband username BT Total Broadband passwordUseful web site addresses Your detailsUpgrading light 24, 25, 52 USB 40 IndexOffices worldwide
Top Page Image Contents