Please note: if you use an online speed checker to test your broadband speed during these ten days, it may give you an inaccurate and misleading result.
If it’s after ten days, please try the following:
1restart your Hub by pressing and releasing the Restart button on the side of the Hub
2check that any extension sockets you’re using have an ADSL filter fitted (see page 35)
3if you’re using an extension lead or extension socket, plug the ADSL filter and Hub directly into the main phone socket
4unplug any other telephone devices (such as telephones, fax machines, digital TV boxes etc.) in your home, leaving only your Hub and its ADSL filter. This may identify if an unfiltered device or faulty filter is interfering with your broadband line
Why does my broadband speed seem slow?
The maximum speed your line can support depends on a number of factors, primarily how far you live from your exchange. You can find out more and check the maximum download speed you can expect at www.bt.com/broadband/speedtest
To find out more about what can affect your broadband speed, go to
www.bt.com/help/broadbandspeed
Please note: if you use an online speed checker to test your broadband speed within ten days of joining BT Total Broadband, it may give you an inaccurate and misleading result.