BT Broadband manual Help, Use this section to find help with…

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Help

How to get help – if you need it – including broadband connection and general troubleshooting.

Use this section to find help with…	Page

Connecting to the internet using the BT Home Hub	24

Connecting to the internet using other devices (i.e. not the BT Home Hub)	30

Setting up or using a BT Total Broadband feature	31

Setting up or using a non-BT Total Broadband feature	31

General troubleshooting	32

Help 23

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Contents BT Total Broadband Check your box contents User Guide Contents Page What to do next Thanks for choosing BT Total BroadbandWhat’s what What else you need to knowPage Learn about… Learn about… Learn about… Use this section to learn about your serviceBT Home Hub BT Total Broadband features BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Use this section to find help with… Connecting to the internet using the BT Home HubHelp Section Help with connecting to the internet using the BT Home HubWhat to do… Upgrading light is flashing orange Power light is redPower light is orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?Already have a modem or router, what should I do? Where can I find my username and password / email?If you can’t find these details, please call us on 0800 111 Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips What do I do if I don’t have enough Adsl filters? Have an Adsl master socket, do I still need to use filters?Can I connect more than one telephone to a filter? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Multiplexing PasswordEncapsulation Double-click Preferences…, thenClick Network Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewHub buttons summary Wireless Association buttonReset to Defaults button Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerBT Access Control Hub featuresBT Power Save Bandwidth Declaration of Conformance Useful web site addresses BT Total Broadband username BT Total Broadband passwordUseful information Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide