BT manual Setting up or using a BT Total Broadband feature

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Setting up or using a BT Total Broadband feature

For example: BT email set-up, using BT Broadband Talk, connecting to your Hub using wireless, BT security set-up and more.

What to do…

Find out what’s included in your BT Total Broadband service and how to set up features such as email, security, your Home Page and web space at

www.bt.com/setup/start

If you’ve got a specific question, it may have been asked before. Search our frequently asked questions online at www.bt.com/broadband/help

If you can’t find what you’re looking for, maybe another BT Total Broadband user can answer your question in our online forum – go to www.bt.com/forums

Setting up or using a non-BT Total Broadband feature

For example: your own broadband equipment (i.e. you aren’t using a BT Home Hub), a computer, printer, MP3 player, games console, new software package, setting up a new laptop, help with a virus, help connecting additional PCs to your Hub and more.

What to do…

BT Home IT Support advisors can offer you straightforward, jargon-free help with a wide range of computer-related issues such as printers and camera set-up, over the phone1 or in person2. To find out more, call 0800 876 6542 or go to

www.bt.com/homeitsupport

1 £9.99 per month with minimum 3-month subscription or £25 one-off fee for a single call. Some technical queries may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.

2 Engineer visits: costs start from £50.

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Contents BT Total Broadband Check your box contents User Guide Contents Page What to do next Thanks for choosing BT Total BroadbandWhat’s what What else you need to knowPage Learn about… Learn about… Learn about… Use this section to learn about your serviceBT Home Hub BT Total Broadband features BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Help Connecting to the internet using the BT Home HubUse this section to find help with… What to do… Help with connecting to the internet using the BT Home HubSection Upgrading light is flashing orange Power light is redPower light is orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?If you can’t find these details, please call us on 0800 111 Where can I find my username and password / email?Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Can I connect more than one telephone to a filter? Have an Adsl master socket, do I still need to use filters?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Encapsulation PasswordMultiplexing Double-click Preferences…, thenClick Network Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewHub buttons summary Wireless Association buttonReset to Defaults button Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerBT Power Save Hub featuresBT Access Control Bandwidth Declaration of Conformance Useful web site addresses BT Total Broadband username BT Total Broadband passwordUseful information Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide