BT manual Broadband light is blue, 5a if you’re using an Ethernet cable

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H Broadband light is blue

Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to the Hub. Try the following:

1restart your Hub by pressing and releasing the Restart button at the side of the Hub

2restart your computer

3wait for your Hub’s Broadband light to turn steady blue

4open your web browser and follow any on-screen troubleshooting instructions

5a if you’re using an Ethernet cable

Check this cable between your Hub and computer is inserted correctly

> For more help, follow the manual set-up steps, see page 19

> If you’re connecting to the internet but it’s very slow or unreliable, see page 38

5b if you’re using wireless

There are many things that can affect a wireless connection, including settings on your computer, position of your computer and Hub in your home, and interference with the wireless signal. The following tips may help:

check that your computer’s wireless adapter is fitted and/or turned on. Some laptop computers have a small switch – please refer to your computer manual if you need help

check your wireless connection software – it should show if your computer’s connected to your Hub

try moving your computer closer to your Hub

make sure the computer and Hub aren’t close to large electrical appliances

try changing wireless channels, see page 42

> For help setting up a wireless connection, follow the manual set-up steps, see page 16

> If your wireless connection is slow or unreliable, see page 42

6If either of the above doesn’t solve this problem, please call us on 0800 111 4567

Help 29

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Contents BT Total Broadband Check your box contents User Guide Contents Page Thanks for choosing BT Total Broadband What’s whatWhat to do next What else you need to knowPage Learn about… Learn about… Use this section to learn about your service BT Home Hub BT Total Broadband featuresLearn about… BT Home HubBT Total Broadband Set-up Page Use this section to get set up and online Set-upCheck contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to…Connect computer using CD recommended Network name/SSID Wireless key Security type WPAWindows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Use this section to find help with… Connecting to the internet using the BT Home HubHelp Section Help with connecting to the internet using the BT Home HubWhat to do… Power light is red Power light is orangeUpgrading light is flashing orange No lightsYour Hub is connecting to broadband. Please wait a while Broadband light is flashing orangeBroadband light is red Broadband light is offThere’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blueHelp Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband featureGeneral troubleshooting Why does my broadband speed seem slow?To connect to the internet? My CD won’t run. What should I do?Already have a modem or router, what should I do? Where can I find my username and password / email?If you can’t find these details, please call us on 0800 111 Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips What do I do if I don’t have enough Adsl filters? Have an Adsl master socket, do I still need to use filters?Can I connect more than one telephone to a filter? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure?Enter your Hub Manager password For more information on your Hub Manager, seeWireless connection to my Hub is unreliable. What can I do? Multiplexing PasswordEncapsulation Preferences…, then Click NetworkDouble-click Network iconClick OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your HubUse these sockets To set up your Hub See Hub overviewWireless Association button Reset to Defaults buttonHub buttons summary Restart buttonHub lights Here’s a quick summary of what your Hub lights mean…Hub sockets summary Hub ManagerBT Access Control Hub featuresBT Power Save Bandwidth Declaration of Conformance BT Total Broadband username BT Total Broadband password Useful informationUseful web site addresses Your detailsIndex Upgrading light 24, 25, 52 USB 40Offices worldwide