I have an ADSL master socket, do I still need to use filters?
No. When you get to Quick Start guide step 3, you’ll simply plug your broadband cable straight into the ADSL master socket’s DSL socket.
A broadband (ADSL) main socket looks like this:
Can I connect more than one telephone to a filter?
Yes. If you use a socket doubler you can connect more than one phone to a single ADSL filter, as shown here.
What do I do if I don’t have enough ADSL filters?
You can order ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150.
You can still install broadband even if all devices don’t yet have an ADSL filter, but you must unplug any device without an ADSL filter from its phone socket. You can reconnect the device once you’ve an ADSL filter for it.
My broadband connection to my Hub is unreliable. What should I do?
If it’s less than ten days since you first connected your Hub to broadband, please wait a little longer. Your line needs time to establish its best speed. To make sure you receive the fastest, most reliable service possible on your line, we’ll remotely test it for up to ten days after your broadband is activated. This may occasionally interrupt your service and cause your speed to vary. This is normal, and your speed will settle down after ten days.