11. TROUBLESHOOTING |
11. TROUBLESHOOTING
11.TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the printer, then contact your TOSHIBA TEC representative for assistance.
When a problem occurs during operation, the status indicator will blink or light. Refer to the following troubleshooting guide and take corrective action.
Status | Cause | Corrective action | ||
Indicator | ||||
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| Media end | Load a new media roll. | |
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| The media cover is | Close the media cover completely. | |
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| open. |
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| The printer is jammed | Turn off the printer, remove the jammed | |
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| with media. | media, and | |
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| correctly. | |
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Blinks in | The print head element | Contact a TOSHIBA TEC service | ||
is broken. | representative for repair. | |||
Red |
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| The print head | Open the media cover and allow the | ||
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| temperature reached | print head to cool. | |
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| the upper limit of the |
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| operating temperature. |
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| A communication error | Check that the interface cable is | |
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| occurred. | connected firmly. Check the | |
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| communication parameters. | |
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| Flash ROM write error | Open the media cover and close it | |
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| or erase error | again. If the error occurs again, remove | |
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| occurred. | the battery pack and ask TOSHIBA | |
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| TEC representative for repair. | |
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| 11- 1 | |