Panasonic KX-FP215 operating instructions Fax sending, Fax receiving, CONNECTING....., but

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9. Help

9.3.3 Fax – sending

Problem	Cause & Solution
I cannot send documents.	L The other party’s fax machine is busy or has run out of recording paper. Try
	again.
	L The other party’s machine is not a fax machine. Check with the other party.
	L The other party’s fax machine failed to answer the fax automatically. Send
	the fax manually (page 23).
	L The memory is full of received documents and the quick scan (feature #34
	on page 39) is ON. Turn this feature OFF, and send the fax again.

I cannot send a fax overseas.	L Use the overseas transmission mode (feature #23 on page 38).
	L Add two pauses at the end of the telephone number or dial manually.

The other party complains	L If your line has special telephone services such as call waiting, the service
that letters on their received	may have been activated during fax transmission. Connect the unit to a line
document are distorted or not	that does not have these services.
clear.	L An extension telephone on the same line is occupying the line. Hang up the
	extension telephone and try again.
	L Try copying the document with this unit. If the copied image is clear, there
	may be something wrong with the other party’s machine.

The other party complains	L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
that black lines, white lines or	(page 51). Please do not insert a document before correction fluid has dried
smudges appear on their	completely.
received document.

Documents frequently	L Clean the document feeder rollers, recording paper feeder and rubber flap
misfeed.	(page 51).

9.3.4 Fax – receiving

Problem	Cause & Solution
I cannot receive documents.	L You may have subscribed to a voice mail service due to service packs
	offered by your telephone company. Fax and voice message reception may
	not be possible when voice mail is activated so we recommend you to:
	– contact your telephone company and request to deactivate voice mail
	service, or
	– subscribe to a Distinctive Ring service (page 30).
	L The ink film is empty. Replace the ink film with a new one (page 10).

I cannot receive documents	L The receiving mode is set to TEL mode.
automatically.	Change the receiving mode to TAM/FAX mode (page 28) or FAX ONLY
	mode (page 27).
	L The time taken to answer the call is too long. Decrease the number of rings
	in feature #06 (page 37).
	L The greeting message is too long. Record a shorter message (page 33).
	L Make sure that the Distinctive Ring of feature #31 is set properly (page 30).
	If you do not subscribe to the Distinctive Ring service offered by your local
	telephone company, this feature should be OFF.

The display shows	L The receiving mode is set to FAX ONLY mode and the incoming call is not
“CONNECTING.....”, but	a fax. Change the receiving mode:
faxes are not received.	– TAM/FAX mode (page 28) or TEL mode (page 27).

46	For assistance, please visit http://www.panasonic.com/help

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Contents Operating Instructions Things you should keep a record Energy StarCopyright For best performance Important safety instructionsInstallation Shock and/or excessive heat resulting in a fireRoutine care Adjusting volume Included accessories Accessory informationConnections Quick Setup Programming Basic features Advanced features11.4 11.5 Customer Services directory11.3 FCC and Other Information RicoTo place an order online for customers in the U.S.A. only Included accessoriesAccessory information To place an order by fax Fax 800Button descriptions Ink film OverviewRemoving the shipping tape Correct IncorrectPaper support Handset cordPaper tray Connect the handset cordRecording paper Remove all of the installed paper before adding paperCorrectSlant Using surge protectors ConnectionsSET Menu Stop Quick SetupHelp function SET iMENUM01/D01/Y09 Time 1200AM Adjusting volumeDate and time M08/D10/Y09 Time 1015AMMenu Stop Your logoSET Mute To select characters with the dial keypad Keypad CharactersMenu i#03 iSET Your fax numberSET Flash NO.=Erasing a stored item Making a phone call using the phonebookEditing a stored item One touch dialTo confirm caller information using the Caller ID list Caller ID serviceMaking a call using a one touch dial Key Erasing a one touch dial assignmentTurning on the Caller ID number auto edit feature Caller ID number auto edit featureSymbols and operations for caller information Viewing and calling backErasing specific caller information Menu iSET iSETSending a fax manually Help SET FAX Start Stop SP-PHONE RedialSending a fax using Phonebook and one touch dial Document requirementsAdding a new item into the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Erasing a stored item from the broadcast memoryUse mostly as a telephone TEL mode Use only as a fax FAX only modeSelecting the way to use your fax machine Receiving a fax manually Auto answer OFF Activating TEL modeActivating FAX only mode Receiving a fax automatically Auto answer onChanging the ring count in TAM/FAX mode Receiving a voice message and fax document in one callSET iMENU SET iMENU How phone calls and faxes are received Programming the ring pattern assigned for faxRing pattern Selection More copying features Making a copyExample Making 2 copies of a 4-page original document Collated pages Uncollated pagesMIC Erase SET Stop Greeting Check Greeting REC Recording your greeting messageErasing your recorded greeting message Greeting REC iSET L a long beep will soundLeaving a message for others or yourself Useful features during playbackListening to recorded messages To play back messagesOperating from a remote location Remote operation using remote commandsSummary of remote operation Menu ProgrammingTo exit programming, press Menu TEL only Basic featuresDIST. Ring FAX onlyAdvanced features Darker Setting friendly Feature Feature code Selection Changing the faxSetting the memory Setting the fax voice300ms 600ms400ms 250msError messages Reports Display Cause & Solution Error messages DisplayUpplies When a function does not work, check here Initial settingsGeneral Fax sending CONNECTING....., butFax receiving Copying If a power failure occurs Answering machineRecording paper jams When the recording paper has jammed in the unitDisplay will show the following When the recording paper was not fed into the unit properly Document jamsDo not use paper products, such as paper towels or tissues Thermal head cleaning Specifications Reference lists and reportsRecording paper weight ITU-T No Test ChartRecording paper specifications Recording paper size Accuracy of the clock is approximately ±60 seconds a monthFCC and Other Information Compliance with TIA-1083 standardLimited Warranty United States and Puerto Rico Panasonic Facsimile/Multi-Function Product Limited WarrantyCustomer Services directory Customer Services Directory United States and Puerto RicoProgramming Quick scan Feature #34 23 Power failureIndex Setup List No Extra Cost Panasonic Corporation of North America